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Missing Flash 2 Day Shipping Option

As Rouge & enrolled in Free Flash 2-day shipping; however, when I tried to order something online today, I noticed that I no longer had that as an option. I tried adding other items to my cart to see if it came back as an option, and nothing.


I can see I am still enrolled in Flash.. what's going on?1.jpg



Re: Missing Flash 2 Day Shipping Option

Hi Saridyn, It looks like you have a hazmat item in your basket. As we do have to ship those items ground, we aren't able to offer the same 2 Day guarantee. If you don't have a hazmat item in your basket, please try refreshing your basket. 

Re: Missing Flash 2 Day Shipping Option

Hi @saridyn,


Do you happen to be located in Canada, Alaska, Hawaii or Puerto Rico? If so, we currently don't offer Flash shipping in these areas, and I apologize for any inconvenience this may have caused you. 


Re: Missing Flash 2 Day Shipping Option

Make sure there aren't shipping restrictions on the product you're ordering.  Things like fragrance or nail products often can't be shipped by air because of federal regulations.  In this case it has nothing to do with the number of products you order or the total cost.  They just aren't eligible for 2-day shipping.

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