Insider points

[findhomelisa]

do insider points expire and if so is there a way to get them back

[LaurieBT]

Hi @findhomelisa,

The response you received below is correct! I'll send you  message so I can look into this. 

Best,

Laurie

[Kim888]

@findhomelisa 

"All unredeemed points expire when you have not engaged in point activity associated with your Beauty Bank (through purchase or redemption for Rewards or Birthday Gift) for 12 months or more. If you have questions regarding the date of your last point activity or your last purchase, you may email customerservice@sephora.com or call 1-877-SEPHORA (1-877-737-4672) for more information. In addition, points will automatically expire if your Membership is revoked or otherwise cancelled"