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Didn't Receive 4x Points Today

the VIB ROUGE Event flyer stated that you'd earn 4x points on online purchases from Aug. 3-Aug. 10. this obviously isn't the case, because i just made a large purchase this morning and received the usual 1pt. funny thing is, even the post in my Beauty Insider account that shows the information for the VIB Rouge event even says earn extra points on line purchase through Aug. 10. just shady. really wish Sephora would be more clear about the terms and conditions for their events online.

Re: Didn't Receive 4x Points Today

Thanks for making this known! Smiley Happy I had logged on to make an order and I'm glad I came to the boards first.  I'll be holding off tomorrow as well but I think I will go ahead build my cart.

Re: Didn't Receive 4x Points Today

Any idea when the point promotion will be applied for VIBs?

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Re: Didn't Receive 4x Points Today

I went to the in store event (fun!) and so far it's only showing the usual 1x points on my account. I'll call tomorrow if it doesn't update.

 

Re: Didn't Receive 4x Points Today

My account has been updated to show 4x points. 😊

 

Re: Didn't Receive 4x Points Today

You're not alone... I only received 1x points for my purchase at the event today... but I'm sure it will update at some point this week... hopefully Smiley Happy

Re: Didn't Receive 4x Points Today

The same thing happened to me.  I placed a pretty big order and im going to be one mad rouge if my points dont show up!  I could have hit rouge three times over this year and if they dont honor what they advertised, I'll gladly take my business to nordies and ulta!

Re: Didn't Receive 4x Points Today

I did not receive 4x points today either, when I asked the chick at check out, she gave me a crazy look and with attitude told me that it will take about a month. I was flabbergasted, because that's not what advertised. So I'm frustrated..

Re: Didn't Receive 4x Points Today

Just got back from my local Sephora and my 4x points are already showing up!

Re: Didn't Receive 4x Points Today

I believe they will be added within 24-hours of your purchase. The points are supposed to come same day (which is a major bonus over most events where the points take a few weeks usually). Same day doesn't mean instantly, but I'm sure they will come within 24 hours. If not, definitely email them and I am sure they will credit you the points.

Re: Didn't Receive 4x Points Today

Is there a code that needs to be entered to ensure that you get 3x points (I'm VIB) or is it automatic?

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