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Didn't Receive 4x Points Today

the VIB ROUGE Event flyer stated that you'd earn 4x points on online purchases from Aug. 3-Aug. 10. this obviously isn't the case, because i just made a large purchase this morning and received the usual 1pt. funny thing is, even the post in my Beauty Insider account that shows the information for the VIB Rouge event even says earn extra points on line purchase through Aug. 10. just shady. really wish Sephora would be more clear about the terms and conditions for their events online.

Re: Didn't Receive 4x Points Today

On extra point events, it can sometimes take a few extra days for the additional points to be added. This happened during the 3x skin care event earlier in the year. For that event, it gave a date in small print at the bottom of the notice for when we could expect the extra points to be added by. Even if there is no date on the notice, that is probably what's happening, and they will show up soon.

Re: Didn't Receive 4x Points Today

Was it as JCP Sephora? My JCP Sephora doesn't start the 4x points until August 4th.

Re: Didn't Receive 4x Points Today

nope, it was an online purchase. i made sure to read the terms and conditions before making my purchase, and it clearly says that it starts Aug 3rd AND that the points will post the same day of the purchase. obviously not the case. here's a copy of the terms...

 

***Qualified VIB Rouge will earn quadruple points, VIBs will earn triple points and Beauty Insiders will earn double points on merchandise purchases made Sun. August 3, 2014 thru Sun August 10, 2014 at 11:59pm PDT. This offer is subject to termination by Sephora in its discretion at any time. Bonus points will be automatically credited to your BI Accounts the same day of purchase. Points not earned on sales tax, shipping, Sephora gift cards, eGift certificates and prior purchases. This offer is subject to termination by Sephora in its discretion at any time.

Re: Didn't Receive 4x Points Today

Just message a mod and I'm sure they will fix it.

Re: Didn't Receive 4x Points Today

I just placed an online order too, and the bonus points didn't show up. I placed a small "test" order to see if the points were being credited correctly Smiley Sad

Re: Didn't Receive 4x Points Today

In the event thread, Randee reported that 4x points are not going to start until midnight PST tonight, August 4th (for online purchases). I feel that the flyer was not wholly accurate in its representation of the promotion...

Re: Didn't Receive 4x Points Today

Thank you Lari! I am going to hold off placing an online order until tomorrow.

Re: Didn't Receive 4x Points Today

That's what I'm doing, too!

Re: Didn't Receive 4x Points Today

thanks LariTheLoud! really wish i had read that thread earlier. the flyer seemed to be so straight forward...it never occurred to me that Aug. 4th was the official kick-off date. i mean, even the Beauty Insider page (accessed through your account) shows the flyer and it clearly says that you earn extra points through Aug. 10, and nothing about it starting Aug. 4. sheesh!  

Re: Didn't Receive 4x Points Today

Thanks for making this known! Smiley Happy I had logged on to make an order and I'm glad I came to the boards first.  I'll be holding off tomorrow as well but I think I will go ahead build my cart.

Re: Didn't Receive 4x Points Today

Any idea when the point promotion will be applied for VIBs?

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Re: Didn't Receive 4x Points Today

I went to the in store event (fun!) and so far it's only showing the usual 1x points on my account. I'll call tomorrow if it doesn't update.

 

Re: Didn't Receive 4x Points Today

My account has been updated to show 4x points. 😊

 

Re: Didn't Receive 4x Points Today

You're not alone... I only received 1x points for my purchase at the event today... but I'm sure it will update at some point this week... hopefully Smiley Happy

Re: Didn't Receive 4x Points Today

The same thing happened to me.  I placed a pretty big order and im going to be one mad rouge if my points dont show up!  I could have hit rouge three times over this year and if they dont honor what they advertised, I'll gladly take my business to nordies and ulta!

Re: Didn't Receive 4x Points Today

I did not receive 4x points today either, when I asked the chick at check out, she gave me a crazy look and with attitude told me that it will take about a month. I was flabbergasted, because that's not what advertised. So I'm frustrated..

Re: Didn't Receive 4x Points Today

Just got back from my local Sephora and my 4x points are already showing up!

Re: Didn't Receive 4x Points Today

I believe they will be added within 24-hours of your purchase. The points are supposed to come same day (which is a major bonus over most events where the points take a few weeks usually). Same day doesn't mean instantly, but I'm sure they will come within 24 hours. If not, definitely email them and I am sure they will credit you the points.

Re: Didn't Receive 4x Points Today

Is there a code that needs to be entered to ensure that you get 3x points (I'm VIB) or is it automatic?

Re: Didn't Receive 4x Points Today

Its automatic

Re: Didn't Receive 4x Points Today

I actually called the sephora line today and confirmed that starting today any purchases made online or in the stores for Rouge's will get the 4x points automatically. VIB's and BI's will get their 3x and 2x points starting tomorrow. The points are automatically added, no need for a code. I just placed an order online and right way it added my 4x points. Smiley Happy 

Re: Didn't Receive 4x Points Today

I am waiting til tomorrow just in case...

Re: Didn't Receive 4x Points Today

Same here. I have heard both and I am not taking any chances because I have a rather large order planned to take full advantage of the 4x the points.

Re: Didn't Receive 4x Points Today

The quadruple points thing is active now.  When you go to make your purchase, it will act like you are only getting the regular amount of points, however, immediately afterwards your beauty bank is updated to reflect the quadruple points.  I called ahead and confirmed this with a rep.

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