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A return with a lecture just what I wanted.

 

My Local Sephora is usually fantastic, never had a complaint about them... until today.

I returned 5 products in-store today.. from 4 separate purchases I made during spring fling. 2 unused and unopened... and 3 products I really disliked.

So the teller calls over the manager because it is a larger return, which I totally understand.. The manager looks at me and says.. You want to return all of these, you used them all.. and are returning them? Don't you know you can get samples so you don't waste so much product." and gives me an eye roll and a condescending look.

So I tell her that 2 are unused and the other 3 products were all skin care and did not work for my skin.. I thought used products that didn't work were able to be returned.. Is this not the case? Or does everyone, get a lecture when they return a product used?

Curious if you guys make returns of used products? I personally am really turned off getting samples from jars and such because people are constantly putting their dirty hands in to the product and them I am supposed to put that on my face. Just a gross thought for me.

Am I wrong in returning used Skincare?

Re: A return with a lecture just what I wanted.

Sephora usually allows returns if the product has been used. It's just the manager and employee than can be stingy and rude. If they don't allow it, read the return policy to them and stare them in the eye

Re: A return with a lecture just what I wanted.

"...stare them in the eye" !!!  (as I hear dramatic music in the background!!  haha)  Oh, how I wish i had your sass andyhtrieu Smiley Happy

Re: A return with a lecture just what I wanted.

haha agreed.. 

Re: A return with a lecture just what I wanted.

Totally agree. its the company's return policy, and the manager works for "the company" thus she needs to follow their return policy, and with a smile on  her face, not a tude and a lecture.  I hate when that happens. 

Re: A return with a lecture just what I wanted.

"read the return policy to them and stare them in the eye"

 

 

 

Re: A return with a lecture just what I wanted.

Hmmmmm, maybe it's because they saw multiple items coming back and thought you were taking advantage? But if it was on multiple receipts it's understandable that you'd have coma into on multiple things. And there is not always someone to help you get samples. I sometimes feel a little uncomfortable asking. Sometimes the SAs want to help and others they avoid you and you feel as though you are chasing them down. 

I think all SAs need training in the tone they use with people. There's a difference between informing someone that you can do this service in the future for them and in making them feel guilty for not taking advantage of it. 

Re: A return with a lecture just what I wanted.

That's so rude and unnecessary.  The policy is there or it isn't.  

Re: A return with a lecture just what I wanted.

Also, if you want to avoid this from happening again, just return your things on different days, if possible.

Re: A return with a lecture just what I wanted.

Yea I guess next time I will have too.. Except I am a nurse that works shift work.. I want to drive 30 minutes.. once not 5 times to make a return.  

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