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A return with a lecture just what I wanted.

 

My Local Sephora is usually fantastic, never had a complaint about them... until today.

I returned 5 products in-store today.. from 4 separate purchases I made during spring fling. 2 unused and unopened... and 3 products I really disliked.

So the teller calls over the manager because it is a larger return, which I totally understand.. The manager looks at me and says.. You want to return all of these, you used them all.. and are returning them? Don't you know you can get samples so you don't waste so much product." and gives me an eye roll and a condescending look.

So I tell her that 2 are unused and the other 3 products were all skin care and did not work for my skin.. I thought used products that didn't work were able to be returned.. Is this not the case? Or does everyone, get a lecture when they return a product used?

Curious if you guys make returns of used products? I personally am really turned off getting samples from jars and such because people are constantly putting their dirty hands in to the product and them I am supposed to put that on my face. Just a gross thought for me.

Am I wrong in returning used Skincare?

Re: A return with a lecture just what I wanted.

Sephora usually allows returns if the product has been used. It's just the manager and employee than can be stingy and rude. If they don't allow it, read the return policy to them and stare them in the eye

Re: A return with a lecture just what I wanted.

"...stare them in the eye" !!!  (as I hear dramatic music in the background!!  haha)  Oh, how I wish i had your sass andyhtrieu Smiley Happy

Re: A return with a lecture just what I wanted.

haha agreed.. 

Re: A return with a lecture just what I wanted.

Totally agree. its the company's return policy, and the manager works for "the company" thus she needs to follow their return policy, and with a smile on  her face, not a tude and a lecture.  I hate when that happens. 

Re: A return with a lecture just what I wanted.

"read the return policy to them and stare them in the eye"

 

 

 

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Re: A return with a lecture just what I wanted.

Hmmmmm, maybe it's because they saw multiple items coming back and thought you were taking advantage? But if it was on multiple receipts it's understandable that you'd have coma into on multiple things. And there is not always someone to help you get samples. I sometimes feel a little uncomfortable asking. Sometimes the SAs want to help and others they avoid you and you feel as though you are chasing them down. 

I think all SAs need training in the tone they use with people. There's a difference between informing someone that you can do this service in the future for them and in making them feel guilty for not taking advantage of it. 

Re: A return with a lecture just what I wanted.

That's so rude and unnecessary.  The policy is there or it isn't.  

Re: A return with a lecture just what I wanted.

Also, if you want to avoid this from happening again, just return your things on different days, if possible.

Re: A return with a lecture just what I wanted.

Yea I guess next time I will have too.. Except I am a nurse that works shift work.. I want to drive 30 minutes.. once not 5 times to make a return.  

Re: A return with a lecture just what I wanted.

I'm having a similar dilemma, and I did get samples first! I used the 2 products a couple times with no allergic reaction so I snatched them up during the sale and now I'm breaking out really bad and don't know which is causing it. Sephora is supposed to be really great about returns, but honestly I don't avail myself of it because of what you're talking about now. It's a super bummer they gave you a hard time and I feel like it's unfair for them to treat you that way considering it is their company's policy to be accommodating.

Re: A return with a lecture just what I wanted.

They did take the products back.. and the SA that helped me was great.. the lecturer was the issue.  The SA was uncomfortable and was making small talk and apologizing the products didn't work out..r

Re: A return with a lecture just what I wanted.

Yea I agree, about the samples comment.. But if the product comes from their sample tub.. I don't want them.. It would amaze you how many people do not wash their hands after using the bathroom.. then think about the things you touched before you went to the Sephora store.. I touched.. money, the button to get my ticket.. my steering wheel then the doors to my car... and the mall and the park-ade. I am constantly using hand sanitizer.. but did the 75 people that touched the product wash their hands? I don't think so .. this is an idea that grosses me out majorly. If I knew, we weren't supposed to return a product after I tried it, I would be way more hesitant to buy expensive skin care from Sephora.

Re: A return with a lecture just what I wanted.

Store CS are a hit or miss. There was once I brought a $70 cream for my mom and it left untouched for 3+ month, past the return dates, so I didn't think I would be able to return it, but the cashier didn't even bat an eyelash and was like "ok, sure!" Another time I got a $10 eyeshadow palette from black friday, swatched it and realized I have most of the shades it contains so I return it a week later, the cashier was giving me puppy eyes and examining the palette and staring at it and keep asking me am I SURE sure I want to return it. 

 

I do try to get samples before buying, even for skincare. With serum and cleanser it's easy to sanitize the pump/opening. With most moisturizers/masks, well, I just go for it. =X

Re: A return with a lecture just what I wanted.

The manager has probably dealt with serial returners who take advantage of the policy rather than only return when necessary. I just hope they don't end up changing the return policy.  I think in your specific instance, the manager may have been questioning why you were returning 2 unopened products and wondering how you know they won't work for you if you didn't try them, and since they're not allowed to restock returned products even if they are unopened for safety concerns they will just end up going to waste.  If the other products didn't work for you then I don't think the fault lies with you since their current return policy allows for returns.  I think the annoyance on the workers' part really is due to people who actively abuse the system.  People actually write blog posts telling others to abuse Sephora's return policy saying stuff like, "There's nothing wrong with using most of the product and then returning it for a full refund a year later because it's allowed in their return policy."  Even I was annoyed at people who bought all the shades of the Hourglass blushes which were only available online when they first came out for rouge members.  Then they leave reviews saying, "Oh I bought all 5 but I only kept 2."  It's like they're abusing the system to get unopened full sized samples which will then end up being discarded.  It's so selfish.  So if anything, blame people like that.

Re: A return with a lecture just what I wanted.

I have returned a fragrance sampler before and it was unused, then saw them put them along with other perfume sampers. So they dont always discard items. 

I have also returned items in the past, and one manager asked me if they were unused, I said 'No, they werent used at all', so she opened and inspected them to see if they were in saleable condition. 

I think they more often than not restock items that were claimed to be unused. 

Re: A return with a lecture just what I wanted.

Fragrances and skincare items are completely different, but I'm sure there are many workers who restock when they're not supposed to which is scary.  What is a crazy person decided to tamper with something just because.  It's unlikely but still.  Also, why purchase it, not use it, and then return it?

Re: A return with a lecture just what I wanted.

Sometimes people purchase items and find discounts afterward and end up purchasing multiple items or are given the same items as gifts. Sometimes people get samples of the same item they purchase and return it after discovering it didn't work out for them... I mean there are plenty of reasons why people purchase things and don't end up using them. I have nail polish and shoes that haven't been used/worn and still new.

 

Plus I don't agree that skin care and make up items would be that different. If it's been swatched or touched you can usually tell and it's unsanitary either way. I think each company has different policies on reselling unused returned items. For example, I went to one Chanel counter in Nordstrom that tried to sell me an old holiday palette that they claimed had "just been returned" and then when I visited a different make up counter at another nordstrom they tossed my unused returned make up, which was purchased on impulse, letting me know they couldn't resell it. Again, I think policies vary depending on each company, just as reasons to purchase/use products varies from consumer to consumer. 

Re: A return with a lecture just what I wanted.

My friends from overseas asked me to buy a couple of things for them. Then they changed their mind, so I took the items back. I didn't even open them. Better than buying it, using and returning.

Re: A return with a lecture just what I wanted.

Despite what you may think if those returned blushes were unused, they were likely resold. I respectfully disagree that it was selfish for people to purchase 5 blushes to see what the colors were. They were new products and no one really had swatches out for people to know what they would look like or how the pigmentation would be. 

 

 

"There's nothing wrong with using most of the product and then returning it for a full refund a year later because it's allowed in their return policy." ... I agree that this is very very wrong, but I think it is different from the hg blush example you brought up and also different from kas045's experience. 

Re: A return with a lecture just what I wanted.

I respect your opinion, but I don't feel that the blush example was much different from people who return used up items on purpose not because it caused some kind of problem.  When a new product comes out, you don't have to buy it if you aren't sure what it's going to be like.  After a few weeks, the blushes would have been in stores for people to swatch, but instead people chose to buy blindly because they wanted to be seem cool and be early adopters and get their hands on it before everyone else and then chose to return it because their risk didn't pay off.  

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