A free sample went out of stock and cancelled my entire order ?

[maryellegana]

I’m not sure what to do about it. Am I able to just remove that one free sample and then have my order processed or can I just leave it be and once the free sample is back in stock my order with ship entirely ?? I have no clue on what to do.

[LaurieBT]

Hi @maryellegana,

I'll be happy to look into this for you and will PM you shortly with more information!

Regards,

Laurie

[ChristineR07]

That makes no sense to me because I rarely get the free samples I ordered anyway.  Why would they cancel your order over that?  Order fulfillment seems to be going way down.

[caway]

That happened to me yesterday I removed the out of stock item, selected another, and then place the order

[maryellegana]

How do I manually cancel that one out stock item ??