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A free sample went out of stock and cancelled my entire order ?

I’m not sure what to do about it. Am I able to just remove that one free sample and then have my order processed or can I just leave it be and once the free sample is back in stock my order with ship entirely ?? I have no clue on what to do.

Re: A free sample went out of stock and cancelled my entire order ?

Hi @maryellegana,

 

I'll be happy to look into this for you and will PM you shortly with more information!

 

Regards,

Laurie

Re: A free sample went out of stock and cancelled my entire order ?

That makes no sense to me because I rarely get the free samples I ordered anyway.  Why would they cancel your order over that?  Order fulfillment seems to be going way down.

RE: A free sample went out of stock and cancelled my entire order ?

That happened to me yesterday I removed the out of stock item, selected another, and then place the order

Re: RE: A free sample went out of stock and cancelled my entire order ?

How do I manually cancel that one out stock item ??

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