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A Message to our Clients about Epic Rewards

 

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

 

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

 

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

 

 

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

 

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

 

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

 


**********************

Updated August 17

 

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

 

*************************************

Updated September 1


Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

 

 

Re: A Message to our Clients about Epic Rewards

Thank you Sephora! I too received $50! Smiley Happy

Re: A Message to our Clients about Epic Rewards

I never received a response from my email dated AUGUST 12, 2015. 

Re: A Message to our Clients about Epic Rewards

I didn't see this until now so way too late. 

 

I have been been a Rouge since it started and have tried for two years now to get an epic reward and have an extremely high amount of points saved. I wish it was easier than having to jump through hoops, refresh computer for hours, and miss by minutes.  I am not mad just frustrated that I can't use my points for these epic rewards without a hassle. I have been shopping more at Nordstrom's and other stores anyway these days. Glad they reached out anyway, even if I am again late. 

Re: A Message to our Clients about Epic Rewards

I appreciate the gesture, thank you Sephora! 

Re: A Message to our Clients about Epic Rewards

Thank you, Sephora! You exceeded my expectations with your resolution

Re: A Message to our Clients about Epic Rewards

I also sent an email on August 12 and never received a reply. I just sent you guys another email with the original email. 

Re: A Message to our Clients about Epic Rewards

While I'm hoping that more change is coming to the reward/point system I am impressed that Sephora is giving $50 to those that responded and had enough points to try to get a reward!  I'm going to put it towards a palette and pretend that was my original reward that I was hoping for!  ;P

Re: A Message to our Clients about Epic Rewards

Thank you, Sephora! I really appreciate the effort in making us feel valued/appreciated as customers. I hope some of the feedback provided will help everything run more smoothly moving forward. 

Re: A Message to our Clients about Epic Rewards

Thank youuuuuuuuu! Smiley Happy <3 

Re: A Message to our Clients about Epic Rewards

I haven't received an email yet :/

Re: A Message to our Clients about Epic Rewards

Sephora I’m still waiting for my GC.

 

I know the auto respond email said to wait until Sep. 1st. I haven’t heard of anyone else receiving their GC recently.

 

Have the emails stopped coming? Last wave of emails I know came Aug 26. Anyone received their GC after that?

Re: A Message to our Clients about Epic Rewards

Still have yet to hear anything! I'm from Canada and I sent a message on Aug 11th. I did keep the automated reply just in case

Re: A Message to our Clients about Epic Rewards

I sent my message in early, still no response.  I also asked why I am still not getting any promo emails for VIB Rouge.  It's like they DON'T want to take my money.

Re: A Message to our Clients about Epic Rewards

I sent an email on 18th and did not receive the GC. I sent an email to CS and they said they can't confirm that I emailed. I attached photos of my mail box 2 days ago and still waiting for the reply. Hope they send me the GC like the others who emailed.

Re: A Message to our Clients about Epic Rewards

Well today is D day...

Nothing. 

Re: A Message to our Clients about Epic Rewards

I called (I was putting it off and trying not to bother them, giving them the benefit of the doubt) and she said to wait until the end of the business day. If I get nothing tonight I'm gonna be calling at 630AM tomorrow for sure.

Re: A Message to our Clients about Epic Rewards

I just wish your customer service had more consistency. I was not awarded any points through the Rouge line but yet I was awarded points through the Facebook team.

Re: A Message to our Clients about Epic Rewards

I e-mailed on August 13, received an automated response and nothing after that! Many other received $50 gift card, I didn't even get an e-mail. =(

Re: A Message to our Clients about Epic Rewards

i was told that they couldn't find my account..funny how I'm a VIB Rouge!!

Re: A Message to our Clients about Epic Rewards

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

Re: A Message to our Clients about Epic Rewards

We'll give you another 1,000 points you can never use!  Free!  Then in 6 moths we can all do this again so stay tuned.