A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[ivyxox]

Just received mine! It's $50 as well.

[MaryK82]

No, I didn't get anything yet. Maybe we're not getting this promo, or we'll be on another wave of emails.

[Anonymous]

Just received my $50 gift card email as well.

[surfgirlmiami]

Got my $50 code, and I'm totally cool with that (though I really wanted the YSL pallet, but beggars can't be choosers).

[Anonymous]

I just received my email. "Offer you a $50 promotional gift* that can be used toward any online merchandise purchase from sephora.com through September 30, 2015. We hope that you enjoy it." Thank you Sephora!

[christine514]

i received the email too but it doesn't apply to order shipping to canada?! what a joke

[titi8750]

In the fine print mine states "not valid for shipping outside of Canada"....are you in the US or Canada?

[fatimamummy]

Are you Canadian?

[MaryK82]

Seriously?

[shimmerbait]

I see that.. that's really unfair.

[starrysparkle]

I just received my email response!  I can't figure out how to post it here but they are offering a $50 promo code with no minimum purchase.  I don't know if they are offering it to everyone or if it is just people who emailed or to people with over 1000 points.  If anyone can tell me how to post the email they sent I will post it!  Duh I had a brain gas lol here is the email they sent.  I blacked out the code because I don't know if they are sending everyone a different code or if it will just be one code.

 Honestly I am very satisfied!  $50 seems very adequate to me!  Thank you Sephora!!

[Anonymous]

I actually think it's extremely generous. Wasn't expecting this at all. Just hope Canadians get something as well, as they were part of this too.

More important, I hope Sephora learn from this, to never (ever) mix the points multiplier with the rewards, as some people get overboard buying hoping for a reward.

[sp2001]

Yes Gizeh! Point multiplier right before epic rewards is like saying hurry stash up so you can not get a reward because we won't tell you when it's happening and even if you find out you probably won't get one cuz there's not many.

That said, way to step up Sephora. Hopefully:

A. This doesn't cut into the $20 off $50 that usually happens in december and 

B. People don't abuse this by going to sign up for multiple accounts and then complaining to get $50 on each one. 

I hate to give people ideas with B. but I'm a pessimist. Hopefully Sephora has something in place, like you had to at least be a BI when epic rewards happened, to avoid those B. type of people.

[calcutta]

I don't think you can email them now anyways, the deadline with the 25th of August, which has passed. So, there can't be any 'B' types of people.....

[wheeeee]

Relax!  You needed at least 1,000 points to qualify for Epic, so 'choice B' makes no sense.  Lol!

[sp2001]

relax? Oh i'm so glad this is the internet and not real life.

[ktina1219]

I'm guessing that they asked for peoples BI Account info to confirm they had over 1,000 points, which would confirm they were eligible to redeem the Epic rewards in the first place - or at least I hope that's what they did 🙂

[guzelkiz]

Yup I got it also.

[MK89]

I got the same offer and email! 

I think this is decent compensation.

[makeuplover6245]

Just got mine too! I actually think that this is very generous of them considering how many people are probably seeking compensation. I'm just excited that it isn't more useless points 😄

[annec322]

Wow that's awesome.

edit: I just got $50 too!