A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[Gwenhwyfar]

That TARDIS is mine!

[michelleshops]

The good news is we all fit, cuz it's bigger on the inside!!!

[niki172]

Who needs a trip to Paris when we're fighting over what truly is the best reward - the Tardis. 

[starrysparkle]

You're posts have kept me entertained during the dark days of the Epic Reward aftermath!!  I can't take anymore complaining!!

[greenchilli]

We will remember these dark days starry......when there was no law, no coffee, and no cupcakes!

[fatimamummy]

I love you GC,,, You always make me smile with your witty comments 😄

[greenchilli]

love you too Fatima!

[niki172]

But I wanted a Tardis 😉

Love this post GC hilarious - next time you should ask for bitcoin though.

[greenchilli]

Niki, I have bitcoin.  I need the Tardis to go back so I can mine more.

[k617]

You're killing me. 

😄

[niki172]

Are you going to use said bitcoin to possibly purchase the neuralizer from Men in Black so the next time you accidentally flash 100's of people accidentally at airports you can just take care of it in one felled swoop? And what is this of a tree falling twice? Did someone stand it back up?

[greenchilli]

Niki, my tree regenerates.  I am on my Fifth Tree.

*duh*.

[niki172]

I apologize to you and your magical regenerating tree that obviously was a gift from Capt Kirk.

[to90]

LMAO you're on a roll this week GC. I am anxiously awaiting your next troll.

[enableme]

Literally LOLed. Marry me.

[greenchilli]

Done! We are now married!  Lets see what OUR lipstick collection looks like 🙂

[enableme]

❤️

[ExquisiteGypsy]

Greenie... I think I love you...

[TriesToBoClassy]

Brilliant, just brilliant GC. I am becoming a fangirl.

[snc111]

<a href="https://imgflip.com/i/pf50r"><img src="https://i.imgflip.com/pf50r.jpg"/></a>

.. and nobody gets the rewards!

[Bella1172]

I agree with those that are unhappy with Sephora as well as those defending.

Both opinions have value.

The reality is that it was

1- a sales ploy

2- extremely limited volume; like playing the lottery

3- poorly executed; no time of release provided

In my opinion rewards should tie back to their levels (Rouge, VIP, BI) or otherwise remove the levels.  If rewards cannot be translated into actual dollars (like other companies such as ULTA in the US or SDM in Canada); then find a better solution.

In my opinion, Sephora does owe it's customers that went thru the trouble of trying to redeem some sort of retribution.  They set up an expectation that they did not deliver on.  

The main problem, at least for us in Canada, is a lack of competition.  Many of these brands are starting to offer CDN $ website with shipping and it may come that CDN shoppers move to buying direct from Too Faced, Urban Decay etc who also offer free samples, deluxe gifts and % discounts at least 2x a year. 

Personally visiting an actual store is not of huge importance to me, with e-bates and CDN rebates, I prefer to buy online to get money back.

I too have sent an email with my VIP rouge information and my experience with epic rewards, let's see how Sephora responds.