2015 Holiday Reward Card - BI, VIB & Rouge

[sephoraadmin2]

- What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

- How do I get my offer if I’m a Beauty Insider but haven’t received my 2015 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- How do I enter my reward card at US checkout? -

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

-  When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed online or in store. 

-  Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

-  Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

-  Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

-  Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

- How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

 -  Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2015 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2015.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

 -  I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[Kay522]

Never did get an email or anything about this. Gave up on waiting last week and called the rouge line. First person (accidently or on purpose, don't know) hung up on me, but the second person was absolutely lovely. He said there wasn't a code associated with my account (shocker, right?), but he was able to instead give me a $25 store credit to use in place of the gift card code.

[Anonymous]

I didn't find where the code is in my email!!! I've only got the gift card number and the pin number!! 

[ElleElleG]

.....those are the numbers  you need. You enter them on the payment screen under the Gift Card option.

More detailed information above under: How do I enter my reward card at US checkout?

[m26430]

I finally receive my VIB card and when I use it to place an online order, my whole order history disappears! -_- I've yet to receive an order confirmation or any email from Sephora.

[Anonymous]

never got mine T_T 

[Asche]

Never got mine either. 😞

[Anonymous]

Anyone have a 15 off 50 for beauty insiders? Seeking one!

[Catherine16]

I never got mine 😞

[Sakura1203]

I just got done talking to a customer service rep on the Rouge concierge line.  She was super helpful and offered to add it to my account so I could make the purchase online. 

[Anonymous]

DID NOT RECEIVE ANY EMAIL OR MAIL REGARDING THIS PROMOTION. 

[plurfairy]

I never did either.

[jinniwind]

my $15 coupon says use the gift card field at checkout, but Sephora online checkout says gift cards are not available online at this time. WTH? I'm buying stuff on sale which is not available in store. 

[BlueEyeAli]

Use the code in the promo code section. Or you can call and place your order over the phone.

[meganlisa]

Drove to an out of the way sephora to get a sold out elsewhere, $100 item.  The SA called and got me a $25.  So now, I did get the code and used it.  Not via email or rouge line but at the store.

[Yuumei]

@meganlisa - I'm so glad you got your code... I saw some of your posts and was surprised they had responded to you in that way 😞  I also never got a code but I decided to treat myself to the item I wanted anyway... just one Louboutin lipstick for my collection (and curiosity hahaha) I totally missed the boat on the Marc Jacobs palette... but thanks to one of your many review videos I bought my first Giorgio Armani Eyes To Kill Silk Eye Shadow and have been loving it, thank you 🙂 

[Mochapj]

Let me guess.... Bengali?

[meganlisa]

No!!  But that's a great guess.  

The Marc Jacobs palette.  I was just too embarrassed to admit that I bought more eye shadow (somehow I never feel that way about lipstick).

But I do have a Nordstrom rewards card to use (maybe 2) and sitting in my cart are Bengali and a L&B or two...deciding....

[Mochapj]

The MJ palette is a stunner.  

I am not a huge MJ fan (outside of the lipstick line) but this is a fantastic palette.

[meganlisa]

And I decided after it sold out most places that I need it.  The nice thing about LA is that there are a few Sephoras tucked away that sometimes have things out of stock elsewhere (the bad thing is the traffic!).

I'm so glad I found it!!!

[chelleblanco]

Mine has disappeared 😭 GONE! It said no content, then I logged in online to only see the email said "trash" I went to check and nothing 😭