SEPHORA COLLECTION COLORFUL EYESHADOW INDIVIDUALS - HOW TO OPEN THEM?

[KMTOC]

I own 2 of the Sephora Collection Colorful Eyeshadow Individuals.  I absolutely cannot get them to open.  Has anyone had a challenge with opening these, and do you have a solution?

[VBelMom]

I am so glad you posted this. I have been using these for years and this new packaging WILL NOT OPEN! What the heck?

[Titian06]

Hi, @KMTOC !  I don't own any of these.  I looked on the products page.  It looks like the clear top has a hook that clips under the black bottom.  I recommend holding the compact flat with the front/center facing you.  At the center on the edge were the clear and black meet, push in on the clear edge/lid and pull up at the same time as pushing in.  This should unclip the lid from the base.  I don't know how hard you'll have to press.  If all else fails, take it to the store to have a sales associate help.