Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

why is live chat down all day everyday lately

Live chat down all day everyday for me this week? Also when I click to track my package says header to big and wont take me to the page happens on my phone, desktop and laptop. My package I feel is lost and can't speak to anyone on chat or track it. Called the number all she told me was it shipped after waiting 20 mins on hold. 

Tags:

Re: why is live chat down all day everyday lately

@Sheenat88 It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

 

If our Live Chat shows as unavailable during our business hours, I recommend waiting a few moments for an agent to become available. If it doesn't become available after waiting a few moments, we recommend checking back later. 

Re: why is live chat down all day everyday lately

says oops looks like you clicked the wrong page when I go to private message you. As well as the chat has been unavailable for the last 5 days I've checked back about 100 times. 

2 Replies
Conversation Stats
  • 2 replies
  • 132 views
  • 0 Hearts Given
  • 2 Contributors
testing