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why do I have negative points for my beauty insider?

I didn't return anything, and I have negative points on my beauty insider?

Re: why do I have negative points for my beauty insider?

I'm getting the same thing and it's frustrating 

Re: why do I have negative points for my beauty insider?

Hi @Katesterz. I'll send you a private message so I can look into this for you. 

 

XO,

 

Mila 

Re: why do I have negative points for my beauty insider?

I'm having the same issue. I had -207 points until I made a purchase today. I'm not sure what's going on!

Re: why do I have negative points for my beauty insider?

Hi @Cmelia,

 

I'm sorry to hear that! I'll look into this and send you a PM soon.

XOXO,
Marieke

Re: why do I have negative points for my beauty insider?

Hi makeupsephora,

 

I'd be happy to take a look at your points for you.  I will send you a message for some additional info Smiley Happy

 

xo, Mia

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