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Post in Customer Support

vib status

i think i requalify for vib again next year since on my profile page - it says that i need only $49 more to requalify. however, i've used my vib $20 gift card for a purchase recently and even after the $20 taken off, i should have spent $66 - but my account isn't reflecting that change. how long should i wait for it to change? could someone look into that for me?


Accepted Solutions

Hi jkkw!   Congratulations! I already checked your accoun...

Hi jkkw!

 

Congratulations! I already checked your account and you DO qualify for VIB status for all of 2013. Your VIB 10% welcome offer should be emailed soon or you can visit your local store to pick up a physical welcome kit. Enjoy!

 

 

Luv&Lipgloss, Diana

All Replies

Hi jkkw!   Congratulations! I already checked your accoun...

Hi jkkw!

 

Congratulations! I already checked your account and you DO qualify for VIB status for all of 2013. Your VIB 10% welcome offer should be emailed soon or you can visit your local store to pick up a physical welcome kit. Enjoy!

 

 

Luv&Lipgloss, Diana

Re: Hi jkkw!   Congratulations! I already checked your accoun...

thanks! how long should i wait for the email to come?

Re: Hi jkkw!   Congratulations! I already checked your accoun...

You should receive it within 2 weeks of qualifying Smiley Happy

Re: Hi jkkw!   Congratulations! I already checked your accoun...

thanks!

Re: Hi jkkw!   Congratulations! I already checked your accoun...

sry abt this but i tried going to my local store the other day (dec. 16 to be exact) and they said that i still havent requalified yet. so they didnt give me a welcome kit? should i be waiting another week for the vib email?

Re: Hi jkkw!   Congratulations! I already checked your accoun...

That's odd! I see you definitely HAVE requalified, so I'm not sure what they were looking at. Next time you are in, they can call us to verify.

Re: Hi jkkw!   Congratulations! I already checked your accoun...

thanks! and i will get them to do that next time im in :]
i was in a rush that day so i didn't bother

Re: vib status

You're welcome Smiley Happy

8 Replies
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