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Post in Customer Support

stolen vib sale package

my vib sale order was delivered last night but when i got home from work the package was gone! i'm pretty sure it arrived like ups says - my neighbor remembers seeing it (fellow sephora lover who would know the logo anywhere) - but it's nowhere to be found and i think it was stolen. the bummer is they were xmas gifts for my mom, plus since it was during the vib sale even if i were gonna just rebuy the items i'd be missing the vib discount. ugh what do i do??

Re: stolen vib sale package

Hi @nikkip15,


I am so sorry to hear this. I will send you a PM to further assist you. 




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