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Post in Customer Support
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rouge rewards hacked and stolen!

so tonight i get a notification on my phone that my order was processed.  what order?  how about someone hacked my account, changed my email address and stole 5000 points and got 200.00 cash reward!  i was livid!   i called and spoke to an amazing rep named tyler and he fixed it for me.  he said it would be a few days before i got my points back but he took care of everything.   

everyone becareful.  you may want to change your passwords because via a google search i found that there was a secuirty breach and our info was comprised and sold on the "dark web"

 

 

 

hope this helps someone.   

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Re: rouge rewards hacked and stolen!

This just happened to me, but I only saw the email saying my account was hacked a few minutes after customer service closed for the night.  I was able to change my e-mail account back and password because I was luckily signed on in the app, but the hacker was able to redeemed a $100 Rouge reward for 2500 points.  I'm so upset right now and I hope customer service is able to give me back my points.

Re: rouge rewards hacked and stolen!

Hi @miki2,

 

I am sorry to hear about this! I replied to you in another thread and I will send you a message shortly.

 

Warm regards,

Laurie 

Re: rouge rewards hacked and stolen!

@niq412  How annoying!  I wish people like that would use their smarts for good instead of trouble.  Thanks for the warning.

Re: rouge rewards hacked and stolen!

I'm glad Sephora fixed it. Thank you for letting us know!

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