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Post in Customer Support

returning used products?

i've heard people say in reviews that they've tried something & didn't like so they will be returning it. so.. you can return a product once you've used it? does sephora just toss it then?


Accepted Solutions

Re: returning used products?

Hi Alexiis! Sephora will accept returns for any gently used products.


All Replies

Re: returning used products?

Hi Alexiis! Sephora will accept returns for any gently used products.

Re: returning used products?

What if you don't have a receipt? I bought something that  Sephora rep said I would absolutely love. After buying it and using it twice, I was not thrilled and it's been sitting on my dresser since. I lost the box it was in and don't have a receipt, can I still return it?

Re: returning used products?

@Asiansupergirl I would recommend giving the store a call to see what you need for your return. For a list of store numbers and locations nearest you, visit the Store Locator

Re: returning used products?

ya you can return a product without the packaging. if you lose your reciept and without the packaging it is fine. they will still return it but it takes a longer process because they have to look for the product number. 

 

Re: returning used products?

i return stuff i dont like that is MORE then gently used to sephora all the time! i live in toronto, ontario, canada so im not sure if maybe the sephora return policies vary worldwide. as far as i know, if you have your receipt you can get a full refund NO MATTER how long ago the product was purchased. if you dont have a receipt then you can get the value of the product on a gift card.

Re: returning used products?

If you are returning more then gently used products, very often...

 

you will be cut off soon! Sephora does not have this policy so that you can take advantage of it, it is there so that clients are comfortable with buying a product and being comfotable with the fact that if they recieve a reaction, or they don't see the results they want.. they may return it.

 

... so please stop taking advantage of the great policy that they have here!

 

 

Re: returning used products?

I complete agree with Mitch55. It's just wrong to buy something and use it for long time and return it.any used item is tossed in trash. That's why beauty products are so high priced. Sephora is also very generous about offering free samples so there's no reason to buy use return so aggressively.

Re: returning used products?

not necessarily. sometimes the product's quality declines with use, which completely sucks if you payed $30 for it. I recently (like a week ago) bought a product that was fine at first but barely provides any coverage now. 

Re: returning used products?

look i get you think theres something morally wrong with returning used products but it is incorrect to say that THAT is the reason beauty products are expensive 

if that were true drugstore products department store and 99c store makeup would all cost the same

 

prices are set by the brands not the distributors based on the brand name and quality of ingredients and testing

 

so please quit talking out your a$$ and say what you mean "i dont like your choices of returning things it makes me mad"

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