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ordered a wrong shade and want to modify before shipment

hello

i have ordered a foundation but immediately realised that the shade is wrong. Could I modify the order and change the shade by this stage? its processing but not yet delivered.

Thanks

Re: ordered a wrong shade and want to modify before shipment

Hi @raccoonlok Once an order has been placed, regretfully, it cannot be modified. I'm so sorry about that! Once the package arrives, you are welcome to return the unwanted item back to us or to your local Sephora store. For more information regarding our return/exchange policy, please visit https://sephora.com/returns-exchanges

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