Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

order issues

I"m pretty upset. The last two times I tried to order from Sephora (I am a VIB) I got kicked out of my order as soon as I clicked on my free samples. It just happened today...again with my order of $170. My order never went through. What's up guys?

Re: order issues

Thank you. I have chrome and I have all the latest updates. This is an annoying issue that shouldn't be happening. I don't want to use a mobile app, I want to use my computer, at home, when I am sitting at my desk...not my phone or iPad.

Re: order issues

Hi @ibrau,

 

I'm so sorry to hear that you are having issues placing your orders! I suggest clearing your cache/cookies and making sure that your web browser has the most up to date software available. It's also best to use Google Chrome or Firefox when navigating our website for the best experience. If you haven't done so already, I also suggest trying our mobile app. If all else fails, you can always contact us via phone at 1-877-SEPHORA, and a Beauty Advisor will be more than happy to place your order for you. I hope this helps. 🙂

Cheers!
Nikko
2 Replies
Conversation Stats
  • 2 replies
  • 207 views
  • 0 Hearts Given
  • 2 Contributors
testing