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Post in Customer Support
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Anonymous Insider
‎11-14-2017 03:05 PM
‎11-14-2017 03:05 PM

no update on shipping info for ten days!!!!

I placed my order on November 2nd just after the discount starts. It has been ten days that I have not receive my package yet. Sephora send me a tracking number which belongs to "Ontrack" on Sunday. (Sephora normally uses UPS right? Why this time is "Ontrack?")  Today is Tuesday and there is still no update. Does anyone face the same issue??

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RichardBT
ALUM II Insider
‎11-16-2017 04:54 PM
‎11-16-2017 04:54 PM

Re: no update on shipping info for ten days!!!!

Hello @Anonymous,

 

So sorry for our delayed response. We see that one of our customer service reps were able to assist you with this order! Sorry for any inconvenience that this may have caused.

 

Cheers,

 

Richard

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  • ‎11-14-2017 03:05 PM
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