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Post in Customer Support

melted delivery?

I used the code for the deluxe sample of First Aid Beauty's Dual Repair Face Cream on my latest order.  I was kind of bummed out when I opened my little box of product only to find what I assume must be a melted/over-heated sample that had turned sticky like a glob of jelly sitting in grease.

I am glad I didn't pay for this sample, but is this a sign that I need to stop ordering online during summer months?  


Anyone else have similar issues? 

Re: melted delivery?

Hi Michmo Oh no!  I'm so sorry to hear that happened.  It may have been a defective sample.  I know sometimes during extreme heat and depending on the product and shipping method, there could be issues, but that is pretty rare and we are always able to help should that happen.  I will send you a message to help

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