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Post in Customer Support

lost package???

sephora and canada post says that my package has been delivered to the community parcel box thursday and it's now sunday and i looked to check and it wasn't been there.


i looked to see everyday if it was late or something but still nothing.


Re: lost package???

Hey! I've been trying to Google for solutions because I have the same problem! I had one sent to Surrey for my friend and one to my house.

😞 My package said it was delivered Friday, Oct 20th -

The times are a little different but the process and delivery were both done before 2:30PM 

(tracking number 1019031138209169).


But the weird thing I was home Friday until 6pm. No doorbell, no door knocks, no parcel at my door... and I can't file a claim with Canada Post since I'm not 100% sure what address Sephora sends my packages from 😐


SEPHORA HELP ME OUT. This is the first time I've waited so long for a parcel so I gave them benefit of the doubt but I shop online often and my packages usually take only 3 business days. (I've checked around the townhouse, we don't have another mail section that holds the size of the smallest sephora box, and my family did not help me receive the package).


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