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lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

I have saved up roughly 6k insider points throughout the years and I've always shopped at Sephora even when I had to leave to another country due to personal reasons. Yesterday when I'm finally back to Canada I realized I have lost all my points in the beginning of 2021 due to member inactivity. I didn't even know your points could possibly get removed because of this. 

I'm now extremely sad and tilted since I was stuck at another country due to the pandemic and ordering anything within Canada to "keep up" the membership is just quite impossible even if I had knew about it beforehand. 

 

Is there anyway for Sephora to give me back my points so I'd feel like shopping at Sephora again?

 

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

Me too!! Lost all my points. Not cool. 

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

Hi @brightstar2009,
 
Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward  or the birthday gift. I'll look into this then send you a PM.
 
Regards,
Danee

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

Same here. Over 2000 points. I’m shocked that they would do this during a pandemic. What’s the point of shopping at Sephora if I have to start from scratch? The only reason I kept coming back instead of buying elsewhere was for the points. 

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

Hi @deenayb,

 

I'll be happy to check on this and I'll send you a message.

 

Best,

Laurie

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

What about everyone else. BS

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

Hi @CocoWeng,
 
Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward  or the birthday gift. I'll look into this then send you a PM.
 
Regards,
Danee

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

Re: lost all my points I saved up for years because I was stuck in Australia due to the pandemic.

@CocoWeng You can try contacting customer service.  The terms and conditions of the program when you sign up for it has this info about points expiration.

 

Do Points expire?

We encourage you to redeem your points often, so that you get to experience the full benefits of the Beauty Insider program including product, gifts, experiences and events. All unredeemed points expire when you have not engaged in point activity associated with your Beauty Bank (through purchase or redemption for Rewards or Birthday Gift) for 12 months or more. If you have questions regarding the date of your last point activity or your last purchase, you may email customerservice@sephora.com or call 1-877-SEPHORA (1-877-737-4672) for more information. In addition, points will automatically expire if your Membership is revoked or otherwise cancelled.

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