late birthday gift :(

[sarahlychee]

my birthday was in January and wasn't able to go in store due to the pandemic, and I wanna get my birthday gift while I'm getting my purchase online.. is there any way to do so? also without calling customer service?

[LaurieBT]

Hi @sarahlychee,

I'm sorry for the trouble as clients can only add the birthday gift to their order during your birthday month or within 2 weeks of their birthday. However we're happy to help and I'll send you a message shortly to assist further.

Warm regards,

Laurie

[Bigwhale]

Hi,

I have the same problem. My birthday was January 1st. I now want to purchase some items and redeem my birthday gift at the same time but I can’t. Can you also help me with that?

[DaneeBT]

Hi @Bigwhale,

Please contact us via phone at 1-877-737-4672, prior to submitting your merchandise order, so we can make sure your birthday gift is included. Thank you!

Always,
Danee

[sarahlychee]

ok thank you!! will look towards that message 🙂