Lost points /lost customer
Used 500 points to “try out” a foundation brush. Was not informed that I
would lose my points if I returned the brush. Tried to exchange the
brush for something of equal value and was still told no. T...
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Re: Lost points /lost customer
Hi @RegalOne If you applied $10 BI Cash toward the purchase, neither the
500 Beauty Insider Points deducted from your Beauty Insider account or
the $10 discount will be refunded. Exchanges of the same...
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Re: Lost points /lost customer
You expect your customers to read fine print like this? Where is common
sense, professionalism and basic decency as a business? If Ulta, and all
your competitors, can provide refund on points, i am su...
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Re: Lost points /lost customer
There are a lot of rules, not just at Sephora, but at most makeup
stores! There are a lot of health and just basic regulations that must
be followed. I agree that some of the regulations are strange a...
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Sephora keeps cancelling my orders
I tried twice today to make an order. Both were cancelled with no
explanation. I made sure the items were in stock and I know it’s not an
issue with my payment. And of course, the Sephora chat is neve...
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Re: Sephora keeps cancelling my orders
My online orders are being cancelled after 1-2 minute of being placed.
There's nothing wrong with the payment method I am using. In fact, I had
credit I received from a previous return that I was usin...
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Missing points from Kohls purchase
I made a purchase last week, I linked my Sephora account to kohls, and
my points haven’t been added and it’s been almost a week. How do I get
my points plus my purchase was a challenge purchase.
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Returns after 90
Hello I wanted to know if I am able to return a foundation after night
days to get store credit? I’m looking to exchange this item for a
different brand and shade
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Re: Returns after 90
Hi @Kuzzz, My apologies! Items can be exchanged or returned for store
credit within 60 days of purchase. After that time frame, items are no
longer eligible for return or exchange. To view the return ...
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Changing Birthday
Hi, Just wondering if I'm able to get my birthday fixed to April 1. I
haven't been successful in doing so myself. Thank you!
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Changing birthday
Hi! Just wondering if I could get my birthday fixed to April 1. I
haven't been successful in doing this myself. Thank you!!
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Tax exemption
Hi! I was wondering can I add my tax exemption card to my account? thank
you! best regards,
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Re: Tax exemption
Hi @Jocke16, I'm happy to look into this and I'll send you a message.
Best, Laurie
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Re: Tax exemption
Hi there! Could you please sens me the info about ho to add my tax
exemption card to my account too? Thanks!
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Re: Tax exemption
Hi! I was wondering how can I add my tax exemption card to my account?
thank you! best regards,
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Sephora spain return
Hi, I tried to return untouched palette in the box and with a receipt
today, and it was refused because the packaging was slightly damaged,
which makes sense when you open something! I do not understa...
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Re: Sephora spain return
@Mari4anna I'm sorry for the confusion! We are only able to assist with
Sephora US and Canada. I recommend reaching out to Sephora Spain
directly for more information.
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Points
Hi! I purchased a couple of things, but I didn't put my phone number in
when I checked out. I still have the receipt, is there any way I can
still get points?
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Gift receipt
How can I request gift receipt for online order?
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Re: Gift receipt
Hi @Gussgoose, You will have the option to include a gift message at
checkout. If the recipient needs to return or exchange the item, they
can simply provide the order number and let the Beauty Adviso...
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Beauty insider account not updating
I’ve had a beauty insider account for years and have been rouge status,
after the new year my online beauty insiders account isn’t registering
that I have an account and all my emails state I have ove...
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Missing samples for the third time
I received an order yesterday which was the third one where either one
or more of the samples I ordered was missing. Not substituted, just not
there. Why offer them if customers aren't going to get them?
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