free samples

[Laurita1122]

Hi, I want to know why, after I added the products I wanted to try, when I went to pay, it said the free trial products I selected were not available. This doesn't make sense. If they are not available, why aren't they simply removed from the options? Because I am trying to select other free trial items, and it's the same issue. Why do they waste our time?

 

[XtieS]

And the canned ‘we’re sorry to hear this’ responses are ridiculous. Do better, Sephora. Stop treating us like idiots AND pretending you care. 

[LaurieBT]

@Laurita1122, I'm sorry to see this! Thank you for sharing this feedback. I'll share this with our teams for review. Are you seeing this same issue with the other sample selections, or only with these two?  

[SonjaMae]

I'm having the same issue for over a week now. All the listed samples are out of stock consistently