can't redeem bday gift

[dontaskmeanythi]

How much is Sephora today and I told the worker it's my birthday and it was and I had a beauty inside our account and I put my phone number and it said my account wasn't there. I only make that account today. Why was it not working?

[LaurieBT]

@dontaskmeanythi, I'm sorry, if you'd like me to check your account details, I'll be happy to assist. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[dontaskmeanythi]

How do I do this?

[LaurieBT]

@dontaskmeanythi, I'm sorry that the birthday gifts are currently unavailable in Canada. We have shared this feedback with our teams, and hope to have the Sephora Canada gifts available soon. Please stay tuned and check back!