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Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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HELP MISSING PACKAGE/NOT RECIEVED.
I had checked my Order tracking and it says that my package was delievered but I had not recieved my package.
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Lost Package
I placed an order on the July 13 and my tracking number said it was delivered on July 19. The tracking information says it was left on the front door; however I did not receive it. I already contacted...
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Right shade of Urban Decay All nighter Foundation
Hi, I'm Syeni I'm look forward to buy a new foundation, but the problem is that I can't go to the store to buy it and I'm worried that the shade that I choose would be right for me. I look it in inter...
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Points after purchase
Hi i bought a cosmetics 3 days ago, but the staff didn't tell me if i join beauty insider.so today i joined it on the internet. Can i add points after purchase on the internet ? Of course i have a receipt
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Beauty Insider points
I logged into my account and checked my Beauty Insider points and it looks like my old card (that I lost) is on my account, not my new one. Can I get my new card on my account? Thanks!
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Changing my Sephora birthday to the correct date
I made my sephora account months back, and this is my first time purchasing from sephora, I received an online gift card from my sister for my birthday yesterday, and I was wanting to get my Sephora b...
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Didn't Receive My Free Samples
I placed an online order about a week ago and added three free samples plus the TESTIT promo. While I noticed one of the free samples didn't show up when I placed my order, it was too late to go back ...
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How can I link my Beauty Insider card to my online account?
Sorry if this gets asked a lot, but I couldn't find a way to do it myself.
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Does anyone know when Marc Jacobs coconut dew drops will be restocked? honestly I am really beginning to worry...
I could have and should have bought this product I had every intention of buying it but because I thought it was not a limited edition item I put it off to buy other items in the store that where actu...
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Does anyone know when Sephora will launch ABH's Moonchild glow kit? It was available in the Sephora app as an online only Canada Day special
Does any one have any idea when Moonchild will be launched? I am dying to purchase it and it sold out in a matter of minutes maybe one hour tops on Canada Day... I saw the special offer and I went to ...
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