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Review never posted
I’m kind of suspicious after what I’ve just experienced. I posted a less than stellar, but detailed and appropriate review of a trending product (herbivore rose cloud cream) that had 99% “would buy ag...
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Forgot to add a promo code in order
I placed an order online last night and forgot to add the VIB rouge promo code for the glamglow gift. Is there anyway I can add this?
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Re: Forgot to add a promo code in order
Hi @hollz14, I will send you a private message to provide further assistance. Warm Regards, Penelope
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What would my color IQ be if I wear the shade Sand in the Too Faced Peach Perfect foundation?
I am trying to figure out what my shade would be in the new NARs foundation as well as a few others. If it helps I have golden yellow undertones
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RE: What would my color IQ be if I wear the shade Sand in the Too Faced Peach Perfect foundation?
Easiest way to find out would be to take the color iq test on Sephora
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january 2x for other products.
I feel I should get the 2x reward points for my other purchases as well. if all th e samples and giveaways are skincare products, I am not interest.
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Re: january 2x for other products.
They do other double/triple point events throughout the year. Sometimes it's on fragrance or on all purchases. January's event just happens to be skincare.
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Reward points by the end of the year
I did not recieve my the end of the year rewards points.
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Re: Reward points by the end of the year
@Olivia1288 What end-of-the-year reward points?
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Why does a Mod ask me to DM them with my order number for assistance then delete a thread?
Yesterday I posted on a thread about how I had tried to redeem 700 points and a promo code in one order, then it was canceled. I placed a second order a few days later and tried to redeem 100 points a...
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Re: Why does a Mod ask me to DM them with my order number for assistance then delete a thread?
Hi @nelleshoegirl I'm so sorry you weren't assisted with this. I'll look into this and send you a message with more information.
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2-Day Flash Shipping FAILURE
I am a longtime VIB who PAYS for 2-Day Flash Shipping. When I placed an order early on Wednesday 11/15/17 -- BEFORE checking out & paying -- there was a message at the top of the screen in red stating...
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Re: 2-Day Flash Shipping FAILURE
I am also a long time VIB member and have the SAME problems with Flash Shipping!! Since November, I have had very late shipments that take almost a week, and now my shipment does not even exist! I cal...
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the only benefit I've seen is that I don't have to pay fo...
the only benefit I've seen is that I don't have to pay for shipping on every order, which, don't get me wrong, is a great deal...but I don't think I've ever gotten any order in 2 days 🙄
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same issues here! rouge line is dead to me ever since the...
same issues here! rouge line is dead to me ever since the advisor told me to Google the product I wanted to know about, fb messages were no help (and every post was flooded with people having the same...
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i absolutely agree with you!! 100%!! I have emailed them...
i absolutely agree with you!! 100%!! I have emailed them on every email possible, I have called customer service every day, I have messaged them and I have talked about them here. There is absolutely ...
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RE: 2-Day Flash Shipping FAILURE
Same I called them up and they said there’s been a problem with one of their distribution centers and a lot of orders are messed up. I placed a 2nd order last wendsday and mine won’t be here till the ...
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Re: 2-Day Flash Shipping FAILURE
Same here girl! I ordered 11/15, it shipped on 11/17, just tracked it and won't be here until 11/24. Not happy at all! I'm pretty sure the original delivery date when I ordered was 11/20 maybe 11/21. ...
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WOW!! Thats absolutely nerve racking that they cant even...
WOW!! Thats absolutely nerve racking that they cant even distribute a play box properly @ i am so sorry! I had a hard time getting my box also. it just arrived yesterday , but I am supposed to use the...
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RE: 2-Day Flash Shipping FAILURE
I️ placed an order on the 11th and I️ still don’t have a tracking number. I’m beyond annoyed. Does anyone know if you can cancel your order?
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Yes you can. you have to call the 1-800 line and talk to...
Yes you can. you have to call the 1-800 line and talk to customer service. I would complain also. They should give you a refund and some points for waiting for so long! thats insane!
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RE: 2-Day Flash Shipping FAILURE
Mine is sending out in partial. Stuff i ordered after vib sale is getting sent out first
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and I saw that message too and it is still in my emails a...
and I saw that message too and it is still in my emails and Sephora acct stating 2 day flash would not be affected and that is the ONLY reason I completed the purchase.
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U have another one. ordered on 11/10 with 2 day flash and...
U have another one. ordered on 11/10 with 2 day flash and just received my package today. I spoke to Sephora on the 14th and 2 days ago and they were rude and not helpful at all. I'm surprised I got i...
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I am so sorry you are being trested so poorly in only 4 m...
I am so sorry you are being trested so poorly in only 4 months time. i feel your pain! everytime I call about my order they give me another excuse and tell me that they are sorry. My package has been ...
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Re: 2-Day Flash Shipping FAILURE
This happened to my order too! It's also shipping out of SLC. Customer service is a joke - they have no answers, and are offering no help. I am beyond angry.
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Re: 2-Day Flash Shipping FAILURE
I'm having the same issue as well... My order shipped on the 18th and according to my tracking number, my order won't arrive until the 27th! Very annoyed
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I just posted a note to customer service. My order from t...
I just posted a note to customer service. My order from the 14th still hasn't even shipped!
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Same here. Per the website, when I placed my order, I exp...
Same here. Per the website, when I placed my order, I expected a 1 day delay. It took 2 days to process my order and my package is also coming from Utah. So according to my tracking, my package has an...
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Re: 2-Day Flash Shipping FAILURE
Yep, they did the exact same thing to me as well. On one hand I'm glad I'm not alone, but on the other hand it's super irritating. Get it together, Sephora!
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Re: 2-Day Flash Shipping FAILURE
This just happened to me as well. My item shipped yesterday, was supposed to have Flash 2-Day, but instead got UPS Ground. It’s always a good feeling to know that you pay/paid $10 for UPS Ground shipping...........
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Re: 2-Day Flash Shipping FAILURE
I'm having the same issues. https://community.sephora.com/t5/Customer-Support/Two-day-flash-shipping-deliberately-disregarded/m-p/3490811#M129606
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Re: 2-Day Flash Shipping FAILURE
Hi All, If you still need assistance with this, please send me or any other moderators a private message or contact us at 1-877-SEPHORA. Thank you. Best Wishes, Janean
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Customer Service Help::My Box says Shipped however I have not received anything?
My Box says Shipped however I have not received my Play Box. when I look up the tracking information it says it is awaiting package? can someone assist me with this please
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Are there any plans to update the app for the iPhone X?
The latest version only supports Touch ID, no Face ID support. 
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Did not receive free samples
I just received my order in the mail that I recently placed on sephora.com. Unfortunately, I did not receive the 3 free samples I chose during checkout along with it. Has anyone else had this issue? W...
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RE: Did not receive free samples
Same here. I received two orders today. One had the three free samples, the other had zero. I understand we sometimes may not receive the ones we requested, but to receive none at all is questionable....
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Re: Did not receive free samples
Hi @MelissaxNJ, @Kateclements16 and @JamieHemler, I'm so sorry about this. Please send me a private message with your order number(s) for assistance. Thank you! - Laurie
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Re: Did not receive free samples
I just had the same thing happen today. No free samples at all. I sent an email to sephora and got an automated email response saying because of the limited nature of samples they are unable to re sen...
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