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Customer Support
Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
63,139 Posts
In November I purchased Hourglass Immaculate liquid powder foundation mattifying oil free makeup in a pump bottle in The color Shell. The item number was 1341007. This must have been discontinued so i...
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SIJCP emails
Hi, I only receive Sephora VIB Rouge emails. I have received online free gift with purchase emails, however, I have not been receiving the free gift with purchase inside the JCP store. I was wondering...
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Unsuccessful authorization order status
Hi. My order status changed to "Unsuccessful authorization" and money have been returned to me. I would like to know why it occured and how to escape it?
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Shipping worldwide
Hey why sephora dnt ship worldwide i live in india and i want to buy from my request that please sephora ship worldwide....
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Forgot to add offer to online order
I'm new to Sephora and recently I bought an online order of $158.79 but I didn't know I can add deluxe samples of my choice by adding offer codes. Can I ask Sephora for it later without buying more stuff?
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Not receiving JCPenney Sephora emails
I'm not receiving any JCPenney Sephora emails. I never received them. I also didn't get an email about the iconic play box. I don't want to miss out future rouge play boxes. The last thing is how do you become a hall of famer?
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Unsuccessful Authorisation online order
Recently I have been trying to make an online order on but it always shows "unsuccessful authorisation" and my purchase just fails. I am using the same visa credit card as before but it su...
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Does anyone know when Marc Jacobs coconut dew drops will be restocked? honestly I am really beginning to worry...
I could have and should have bought this product I had every intention of buying it but because I thought it was not a limited edition item I put it off to buy other items in the store that where actu...
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Does anyone know when Sephora will launch ABH's Moonchild glow kit? It was available in the Sephora app as an online only Canada Day special
Does any one have any idea when Moonchild will be launched? I am dying to purchase it and it sold out in a matter of minutes maybe one hour tops on Canada Day... I saw the special offer and I went to ...
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Full coverage
I have red splotchy fair skin and I'd like to be able to even it out. What full coverage foundation would work best?
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