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Message regarding November Order Processing Delays
Message to our loyal Sephora shoppers: We sincerely apologize if you’ve been impacted by our warehouse processing delays. We understand how frustrating it can be to not receive your order in the time ...
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Issue with my profile page.
When I try to go to my profile page, it says "This page is not currently available". It's been this way for a few days now. Is there a reason why? Will I have access to my profile soon? I've attached a screenshot of what I'm seeing.
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Perfume Samples in Play!
Are the perfume samples being done away with in the Play! subscription boxes?
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Re: Perfume Samples in Play!
Hi @RedNatural It is being mixed up a bit, so the beauty bonus might not be a fragrance every month.
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Re: Perfume Samples in Play!
Oh no! They are a box highlight for me and one of the main reasons I chose Play! Over other boxes. Please reconsider this decision!keelybt wrote:Hi @RedNatural It is being mixed up a bit, so the beauty bonus might not be a fragrance every month.
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Re: Perfume Samples in Play!
That is very sad to hear. The fragrance samples are the main reason I signed up for Sephora Play!...Thank you for answering me.
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Card information
I'm trying to place an order and it keeps telling me that there's an error but all my information is correctly put in.
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I hate those useless samples I didn't chose!
Recently ordering from Sephora has been a joke! I had 4 online orders based on their samples and points given to receive the items I picked but every single time, either there are NO samples included ...
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Samples?
Just got my order 😍but I'm missing the samples I picked 😢
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RE: Samples?
I’ve been a Sephora shopper for years and never get the samples I selected anymore! This used to never happen! Very disappointing especially when u go online and it still lists those samples as available! What’s going on?!
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Re: RE: Samples?
I have been experiencing the same problem! It has only been over the past year. I have also had numerous other issues with orders that I have never experienced before in all the years of being an extr...
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Re: Samples?
I only started using Sephora in late July and just became a VIB. I do most of my shopping online and the first month I loved the samples and promos.... but on my last few orders the samples are totall...
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RE: Samples?
Its really weird when u get the samples that u select, something I only receive one of them even when u spend $25 and add a prome code if they R out stock they don't send something else replace it 😐😒
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RE: Samples?
Several of my orders also have no samples! Sephora has got to do something about that 😕
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RE: Samples?
Recently happened to me too! And many times get the wrong samples!! Why Sephora?!
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Re: Samples?
This has happened to me on virtually EVERY order I've put in for the last year or so and I'm a VIB Rouge through to 2019 so I spend a LOT at Sephora. It seems that I'm always missing the samples I wan...
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Re: Samples?
I have been experiencing the same problem! It has only been over the past year. I have also had numerous other issues with orders that I have never experienced before in all the years of being an extr...
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Same thing happened to me. I received one sample and it w...
Same thing happened to me. I received one sample and it wasn't any of the three I picked 🙄 I'll be passing it on to someone else because it's not something I would even use.
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Re: Samples?
Yeah, and what pisses me off is that the samples I wanted are still available...
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RE: Samples?
I've been missing samples in my recent orders too! Seems like Sephora is having a new process issue here at the distribution centers. So many people missing samples.
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Re: RE: Samples?
Same here. Either wildly different than chosen (and not all sold out) or none at all. Happening more and more frequently and the boxes seem to be haphazardly boxed (broken eyeshadow in my package yest...
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I'm having the same issue. I'm going to email customer su...
I'm having the same issue. I'm going to email customer support about it. what's the point of ordering online if you don't get your samples
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Re: I'm having the same issue. I'm going to email customer su...
I've emailed them NUMEROUS times about missing samples, missing products or received obviously USED products 3 times now and I've never received any explanation for it and they just send me the produc...
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Re: Samples?
I didn't receive any samples at all with my last two orders!
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Re: Samples?
I haven't once this year got the same samples I've requested. I've even had a hand full mens cologne samples, same ones, just thrown into the box. They rarely if ever put the correct samples in the box.
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Re: Samples?
I NEVER get the samples I select. It's very clear that Sephora doesn't care and they just have bins of stuff that the shipping department randomly throws in my box. Usually stuff that is unusable to m...
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Re: Samples?
Yesterday my order came with 3 of the same thing as samples, none of which I requested and nothing that I want. My previous order looked like random junk (again nothing I requested) just thrown in. It...
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Re: Samples?
B-glowing Beauty Lish although limited brands & not a standing box stores, excellent CS and great samples.
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Re: Samples?
It seems to be a pretty widespread problem. I got 3 samples in my order today, but none were ones I requested. My brother ordered last week and got no samples!
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RE: Re: Samples?
Hey I know it's just samples but what if i want to start a samples collection 😁.. anyway.. I hope Sephora fixes the problem
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RE: Samples?
We want our samples! We want our samples!! 😂
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RE: Samples?
Same here. So annoying.
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Re: RE: Samples?
I can't even begin to say what has been happening to Sephora the recent year!!! Wake up fulfillment center and please do your job! When you put out the samples online you better have enough to give ou...
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Re: Samples?
Same thing just happened to me 🙁 
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Re: Samples?
Me too, received my order today and I am missing the samples I picked, this happened with my last 2 or 3 orders
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2018 Birthday Gift
How do I get my first ever Birthday Gift. I signed up for an account early in Jan and my birthday came and went on Jan 13th. I thought I would receive an email saying come get your gift but no email h...
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wrong item sent
i ordered becca's opal flashes jade highlighter... and thats what the box says.. but when i open it, its topaz flashes gilt. On top of that two of my orders got combined - which is fine... but i only got the samples for one of the orders.
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Re: wrong item sent
Hi @xSinnocent and @SapphireBlue8, I'm so sorry about this! Kindly send me a private message with your order numbers so I can assist. I'll also share this information with our brand partners. Thank you! - Laurie
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i tried to send you a private message but im not sure if...
i tried to send you a private message but im not sure if it worked...
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RE: wrong item sent
The same thing happened to me! I ordered a Becca Light Chaser Highlighter in “Rose Quartz Flashes Seashell” which I just received today. The box packaging says Rose Quartz Flashes Seashell, but the pr...
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