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Message regarding November Order Processing Delays
Message to our loyal Sephora shoppers: We sincerely apologize if you’ve been impacted by our warehouse processing delays. We understand how frustrating it can be to not receive your order in the time ...
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tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I've been very disturbed by hearing that Sephora can track/ban returns (without any notice of this on their return policy, back of receipt, anywhere!!!) I am weary about being tracked in general, ESPE...
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
Hi @emilyclairebear, Has this happened to your in stores or online? Please feel free to private message me if you need assistance. Thank you. Best Regards, <3 Raquel
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
it hasn't happened to me but it happened to my cousin - i would just like more info on the tracking and how it applies or or doesn't apply to returns with receipt or without one. if i ever make a retu...
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2 Day Flash Shipping Error
I have been having major issues with 2 day shipping since I started it last year. Then this Wednesday I paid for an order and today it still hasn't even shipped. I called and talked to customer servic...
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Re: 2 Day Flash Shipping Error
Hi @SoulsMinons, I am so sorry to hear this! I will send you a PM for further assistance. Best, Zakiya
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Re: I didn't receive samples with my orders?
Hi Grandzoey, I am sorry to hear that samples were missing from your orders! I am sending you a message now.
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Still no Samples ???
I am an avid Sephora shopper and hit Rouge every year. I’ve places 8-9 orders in last 7 weeks and EVERY single one came with NO samples, despite me adding samples to my cart and showing as shipped. I ...
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Re: Still no Samples ???
Hi @pricelesslashes, I am so sorry to hear this! I will send you a PM for further assistance. Best, Zakiya
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VIB monthly gift -- most recent promo code
I've been a VIB member for the past 2 years and only just found out about this monthly gift offer (kinda like gift w/ purchase) available for VIB/Rouge members. I read online that promo codes are sent...
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VIB monthly gift -- most recent promo code
They sent out an email a couple of days ago for a trip of Glamglow samples. This month's code is VIBMUD for VIB and Rouge members. Not sure if you got it in email but I assume it should still work for you. I believe it comes with a $35 purchase.
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Re: VIB monthly gift -- most recent promo code
Hi @tacogirl98, @bakeamuffin and @lja7, Please keep an eye on Sephora's promotional emails for monthly gift promotion codes, exclusive to VIB and Rouge clients. Thank you! - Laurie
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Do you know when we might receive it? I really need to pl...
Do you know when we might receive it? I really need to place an order, hopefully today?TIA💋
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RE: Do you know when we might receive it? I really need to pl...
I'm not sure if you received the email or not but the emails were sent out yesterday @lja7. This month gift includes a 3-piece trial set from Glamglow with a minimum purchase of $35. The code is VIBMU...
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RE: VIB monthly gift -- most recent promo code
I haven’t seen a new VIB promo code since VIBBITE and I think that one is OOS now.
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YES, I have the same question?
YES, I have the same question?
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I got my package, but none of the samples I picked out.
I just received my shipment in the mail. I had picked out 3 samples and 2 of them on the order now say out of stock. The one other sample I had picked out says it was shipped but it wasn’t in the box ...
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Re: I got my package, but none of the samples I picked out.
My last the orders did not contain any sample. I would have happier with three substitute samples rather than zero samples.
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Re: I got my package, but none of the samples I picked out.
Hi dparker, I am truly sorry to hear that samples were missing from your order! I am sending you a message now.
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Im so upset with you, my samples didnt come either and mi...
Im so upset with you, my samples didnt come either and mine are not out of stock, theres alit of talk about this issue! I emailed them and they said they dont have to resend any if they didnt come.
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Re: Im so upset with you, my samples didnt come either and mi...
Hi @BritranySue, I sincerely apologize about this. I'll be sending you a PM shortly to assist. Best Regards, <3 Raquel
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Re: I got my package, but none of the samples I picked out.
Hi @Leah0892, I'm so sorry to hear this. I will send you a private message to provide further assistance. Warm Regards, Penelope
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what is show card area
what is show card hide card on the website
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Re: what is show card area
Hi Patriza2018, I am not sure which section you are inquiring about however, I invite you to contact us at 1-877-Sephora (1-877-737-4672) where one of our agents can assist you with your question by phone. Thanks!
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Missing item
Hi, I just received my package in the mail and I noticed that there was a missing item. What can I do to fix this?
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Re: Missing item
Hi xxbarbiexx, I am sorry to hear that an item was missing! I am sending you a message to help.
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Transfer points?
I have two Beauty Insider accounts with two different e-mails but I want to delete this one and transfer my points onto my other one. How can I do that?
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Re: Transfer points?
Hi BrightxoSam, I am sending you a message now to link up your accounts!
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No product
I paid for a concealer yesterday at Sephora (Valleyfair Mall), California. The lady who took my payment packed only the lip mask I assume although I paid for both the concealer and lip mask. She gave ...
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Re: No product
Hello @anudarshini, Sorry to see that that happened! i Recommend reaching out to the store directly so that they may with to resolve this for you! Best, Richard
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No product
with receipt march in there and tell them politely what happened. if worker blows you off get a manager. there are cameras to prove it was neber put in your bag if they want to argue they did. happens...
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Missing component
Hello, i just ordered my second mini translucent loose setting powder from Laura Mercier but unfortunately the mini velour puff was missing. Is this something sephora can resend on its own? What are my options? Please advise. Thank you!!
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Re: Missing component
Hello @jjin,   I will PM you shortly to assist!   Cheers,   Richard
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Out of Stock In Store, In Stock Online
Went to all of my local Sephora's in search of the Sephora Collection x House of Lashes Holiday Gem Set but they were all out of stock. Go online and it says it is in stock online but not in stores. S...
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Re: Out of Stock In Store, In Stock Online
Hello @DearDiary1998,   I will PM you shortly to assist.
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Vice Urban Decay Lipstick - no longer carried?
I am trying to buy "Vice Urban Decay Lipstick" ... it was on the site yesterday, but today (1/18/18) there is a "product not carried" message. Is Sephora no longer carrying this product?
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Re: Vice Urban Decay Lipstick - no longer carried?
Hello @dpt3, Here is our current selection of lipsticks in this range! Is there a particular shade or other variance of this product that you may be referring to? Sorry for my confusion! https://www.s...
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Re: Vice Urban Decay Lipstick - no longer carried?
Hello, Yes, I was looking for the regular tube lipstick (as opposed to the liquid). There were 113 color variations available on the site 2 days ago. Thank you!
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3days free shipping 8 days after placed order at 12just received shipping info n estimated delivery time is 23-24 Jan.(12days online shoppin
If the products do not ready for shipping or delivery why dont your emailing me first ? Very upset
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Re: 3days free shipping 8 days after placed order at 12just received shipping info n estimated delivery time is 23-24 Jan.(12days online shop
Hello @Chonnatee, So sorry for any delay in our response via our Beauty Community! I see that our Email team is currently assisting you! Thank you for your patience while we work to resolve this for you! Cheers, Richard
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