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Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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how to redeem points with a receipt
im on vacation and bought some makeup but i forgot to give them my card. can i still add the points if i have the receipt
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$20 off $100 for VIB Rouge
Hi -- I never received the actual $20 off VIB Rouge coupon in my email and was unable to purchase in-store today without physically having a coupon (I didn't know I needed it since I had just gotten a...
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Didn't receive free samples
Spoiler (Highlight to read) Hi! I just got my package yesterday and noticed none of my free samples came with. I look back and they're not on the order information either but I know I selected them. P...
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random changes to my orders, missing samples again
i had made two different orders online and for some reason they were sent as one with only one set of samples, outrageous to make changes after the purchase without noticing the customer, if i go to t...
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Order delay flash shipping
Hello, I placed an order on Tuesday and it said there would not be a delay for Flash shipping orders. My order is still pending and I'm now concerned since I am moving and will not be able to get my package. Help please!
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Returns
Hi,I purchased the AMOREPACIFIC Cushion Control Compact at the end of February 2017. I did not open the package/begin to use the product until late May (as I had to finish up several other products I ...
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Did not receive my samples!!!
I recently made two purchases. In purchase I only got one sample that I did not ask for. In the second purchase I didn't get any samples. How can I get my samples? Can I get my samples? Why does this keep happening? Please respond.
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Birthday change
Would someone please change my birthday to October 11 2004?
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Community Notifications/Emails
Hey! I'm not receiving any emails when someone replies to a post and I can't figure out how to fix this. I don't see it in Settings and I have everything turned on. Can you help?
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Missing Items!
Please help! I recently ordered two orders which showed that it was shipped together. I got the package today but two items were missing. They add up to about $150 and are on separate orders. Can some...
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