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Customer Support
Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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Delete a Color IQ from Account
Help! I saved my mom's color IQ to my Sephora account. Although I have mine set as the default, when I click on 'find matching foundations' I'm pretty certain I'm getting matches for both. I am a 1R06...
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Link accts please
Hi. I have 2 beauty insider accts..one is a vib acct which never got registered to an email apparently because i never get the email receipts. Please advise on how to link up my two accts. Thank you so much!!!
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Points gone, account seems to be gone as well
My points disappeared while making a purchase through the app. I clicked on redeem rewards where it only took me to blank page saying goes 'points null'.After refreshing the app it asked me to sign up...
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0 Points but I Placed an Order in June🤷🏻‍♀️
So I just checked my account and I have no points. I know the policy has changed regarding points. I placed an order in June though. I'm really confused.
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Points and BI account gone.
I'm a Rouge with over 2,000 points that have mysteriously disappeared and I'm being asked to create a new account. But it's still showing my Rouge status. I'm confused and would like to know how to get my account and points back please.
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VIB points
What happened to my points? I just checked and it shows null and 0?
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Didn't receive samples
Hi, I made an online purchase on July 18th, I just today received my package and I come to find out that I didn't received my promised samples, I also used a coupon to obtain another sample and I didn't receive it either, very disappointed!
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can i add points to my account using a receipt?
i was out with a friend the other day and bought 50 dollars worth of products but i didn't have my beauty inside card with me so i didn't get points for the purchase. is there a way i can add points to my account using the receipt???
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Jcpenny Sephora
Can I return online orders there? And do they accept store credit for purchases? Thanks~
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My account was locked and I can't place an order online!!!!
Every time I order from Sephora.com, it always cancel me. I was wondering why so I called customer support and they just said please shop in store instead seriously! I've been VIB Rouge for 2 years an...
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