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Message regarding November Order Processing Delays
Message to our loyal Sephora shoppers: We sincerely apologize if you’ve been impacted by our warehouse processing delays. We understand how frustrating it can be to not receive your order in the time ...
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Out of Stock In Store, In Stock Online
Went to all of my local Sephora's in search of the Sephora Collection x House of Lashes Holiday Gem Set but they were all out of stock. Go online and it says it is in stock online but not in stores. S...
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3days free shipping 8 days after placed order at 12just received shipping info n estimated delivery time is 23-24 Jan.(12days online shoppin
If the products do not ready for shipping or delivery why dont your emailing me first ? Very upset
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Samples
For about the fourth time in a row, my most recent online order showed up without any samples! I don’t have time to go to the Sephora store whenever I need something, and I love trying new Sephora sam...
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No product
I paid for a concealer yesterday at Sephora (Valleyfair Mall), California. The lady who took my payment packed only the lip mask I assume although I paid for both the concealer and lip mask. She gave ...
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Order Delayed, Reward was Canceled, and Wrong Samples
Where do I even start? I placed my order on January 8th and I did not receive it until January 15th, which doesn't really seem like that long of a wait, but it is when you use your Flash 2 Day shippin...
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Re: Order Delayed, Reward was Canceled, and Wrong Samples
Hi there. So sorry about this @itscoral. Our rewards are highly anticipated every Tuesday and Thursday from 9am - 5pm PT / 12pm - 8pm ET and sell out quickly. Also, we try our level best to ensure you...
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If they are sold out, then why advertise them as if they...
If they are sold out, then why advertise them as if they are in stock? This is unfair.
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Re: Order Delayed, Reward was Canceled, and Wrong Samples
You realize that's not a valid answer right? We all deserve a real answer. Businesses shouldn't be screwing their customers over. If I did this kind of thing in my industry, there would be hell to pay.
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Sephora play
if I remember correctly I filled out a questionnaire about skin hair color etc. if that was the case where do I find to change it because my play boxes have been full of stuff I wouldn't use but others are getting things I would love to try
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Missing samples from last 2 online orders
Anyone else has placed orders online and did not get the complimentary samples?I placed 2 orders online between Black Friday and before Christmas and I did not get any of the samples I requested.
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Re: Missing samples from last 2 online orders
Third order in a row for me.
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I had 2 orders that had no samples, that's the only reaso...
I had 2 orders that had no samples, that's the only reason I order online
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Re: Missing samples from last 2 online orders
It's interesting that people having the same problem are handled differently. I posted a similar problem and received a reply telling me they can't guarantee anything. No trying to fix it, just "it happens". I'm really discouraged.
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Re: Missing samples from last 2 online orders
Received a nice pack of some new samples today. Thank you Sephora for taking care of your members when the fulfillment house forgets to.
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Re: Missing samples from last 2 online orders
Hi @suzew, I'm so sorry to hear this. I will send you a private message to provide further assistance. Warm Regards, Penelope
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RE: Re: Missing samples from last 2 online orders
I also haven’t received samples in 4/5 of my last online orders. Giant bummer. I use those samples to decide what to buy!
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Re: RE: Re: Missing samples from last 2 online orders
Hi @jamielynn76, @PlaidLove, and @ZELLATANGEL84, I sincerely apologize about this. Please feel free to private message me your orders number so I can assist. Thank you. Best Regards, <3 Raquel
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Re: RE: Re: Missing samples from last 2 online orders
Same with me. I have bought full side products based on samples. I thought that was the point. The samples are a perk for us and bring in more business for them.
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Re: RE: Re: Missing samples from last 2 online orders
I also like choosing and using samples to decide what to buy... I haven't gotten mine in my last few packages either...
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I didn’t receive 2x the points
Hello, I order a watermelon glow mask which said I would get 2x the points 1/22 and i didn’t I waited some time to see if it would click in but nothing happened -
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Order was out for delivery yesterday, now there is no delivery date
Hi Sephora! My package had a delivery date for 1/17/18, and I waited up late last night in case UPS was going to still deliver it. However, I see today that it just had a departure scan from Memphis t...
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Re: Order was out for delivery yesterday, now there is no delivery date
I'm experiencing the same thing! I put my order in on 1/15 and have PAID for flash shipping. It is now 1/18 and my order still hasn't arrived. Originally it said my order would be delivered by yesterd...
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I'm a flash member, and I purchased an order on the 12th....
I'm a flash member, and I purchased an order on the 12th. I just got it today, I think the recent snow weather may have delayed the shipping. Everything I ordered earlier this month is late
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Re: Order was out for delivery yesterday, now there is no delivery date
Something was going on with them this past week. I am VIB Rouge and I’m supposed to get expedited shipping. I ordered last Thursday and received it 7 days later (today). I will give them slack for a d...
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mine did the exact samething. still have not gotten it. n...
mine did the exact samething. still have not gotten it. now it's not showing a delivery date at all. very frustrating.
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Re: Order was out for delivery yesterday, now there is no delivery date
Hi @penelopeblooms, I am so sorry to hear this! I will send you a PM for further assistance. Best, Zakiya
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no samples with order
Hi, I placed an order last week (order #) and chose 3 samples, but nothing came with my shipment. Would they come separately or were they just forgotten?
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Re: no samples with order
Me too. My third order . Not enven substitutions. Seems to be common practice now.
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Re: no samples with order
Hi @ACON121, I'll send you a private message to assist you! Best, Mali
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I got my package, but none of the samples I picked out.
I just received my shipment in the mail. I had picked out 3 samples and 2 of them on the order now say out of stock. The one other sample I had picked out says it was shipped but it wasn’t in the box ...
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Re: I got my package, but none of the samples I picked out.
My last the orders did not contain any sample. I would have happier with three substitute samples rather than zero samples.
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Im so upset with you, my samples didnt come either and mi...
Im so upset with you, my samples didnt come either and mine are not out of stock, theres alit of talk about this issue! I emailed them and they said they dont have to resend any if they didnt come.
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Re: Im so upset with you, my samples didnt come either and mi...
Hi @BritranySue, I sincerely apologize about this. I'll be sending you a PM shortly to assist. Best Regards, <3 Raquel
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Re: I got my package, but none of the samples I picked out.
Hi @Leah0892, I'm so sorry to hear this. I will send you a private message to provide further assistance. Warm Regards, Penelope
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Missing Samples in last FOUR orders.
The last four orders I have made I have not received ANY samples. Not even a replacement sample, if the sample item I selected is no longer available. This is starting to happen more and more frequent...
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RE: Missing Samples in last FOUR orders.
I came here solely to see if this was happening to anyone else. I see now that I’m not the only one. I don’t understand why it is so hard to remove a product online of it is no longer available rather...
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Re: Missing Samples in last FOUR orders.
Last three orders for me. What is happening? I’ve been a loyal customer for years and did not have issues until the last several months. If they are not offering samples, they need to stop advertising...
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Re: Missing Samples in last FOUR orders.
I feel ya, I haven’t gotten my samples in my last two orders, and even worse the promo I ordered for didn’t get put in the box either
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RE: Missing Samples in last FOUR orders.
No response from a moderator?? Isn’t this group called “customer support”? Sephora once again - DISAPPOINTS.
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RE: Missing Samples in last FOUR orders.
I ordered certain sample with my order and I got diferent samples from the ones I picked. So weird
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