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Customer Support
Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
63,239 Posts
Sephora package never arrived? (UPS)
My package was supposed to arrive 2 days ago, and the UPS tracking page says that it's delivered, but I checked all around my house and couldn't find anything. The order total was only $13 but still.....
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Loves List
Hi Sephora! Please make the Loves List available from the main menu as it was prior to these new changes. I use that feature a lot and now it takes a lot of digging to reach my Loves List. Thank-you for your consideration.
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Birthday gift
My birthday was a month ago and I haven't had time to claim my gift. Will I still be able to get after all this time?
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SIJCP emails
Hi, I only receive Sephora VIB Rouge emails. I have received online free gift with purchase emails, however, I have not been receiving the free gift with purchase inside the JCP store. I was wondering...
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I placed an order on Friday the 14th- paid for standard 3 day shipping- today is the 24th and tracking indicates it should be arriving today. I emailed customer service Friday 21st inquiring about the...
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What shade would i be
If I wear Estée Lauder double wear in color 2w2 what shade would I be in make up forever mat velvet +mattifiying foundation
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VIB Rouge $20 off
Hello,I didn't get my $20 off 100 email ,how I can use the coupon in store,thank you
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Sephora reward card
Hi I went to Paris a few weeks ago when there they gave me a points card and said if I spend €500 or more I can get put onto black card etc how do I get my future points from my online orders to go to that card?
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I purchase the naked skin weightless 2 Weeks ago can i return it i lost my receipt
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VIB status
Hi, now I have 350 points and became a VIB of Sephora, I was wondering if I spend my points to buy some items, am I still VIB?Eg, If I spend 300 points to buy some items. then I only have 50 points le...
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