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Customer Support
Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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Sephora package never arrived? (UPS)
My package was supposed to arrive 2 days ago, and the UPS tracking page says that it's delivered, but I checked all around my house and couldn't find anything. The order total was only $13 but still.....
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Loves List
Hi Sephora! Please make the Loves List available from the main menu as it was prior to these new changes. I use that feature a lot and now it takes a lot of digging to reach my Loves List. Thank-you for your consideration.
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Birthday gift
My birthday was a month ago and I haven't had time to claim my gift. Will I still be able to get after all this time?
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SIJCP emails
Hi, I only receive Sephora VIB Rouge emails. I have received online free gift with purchase emails, however, I have not been receiving the free gift with purchase inside the JCP store. I was wondering...
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SLOW SHIPPING
I placed an order on Friday the 14th- paid for standard 3 day shipping- today is the 24th and tracking indicates it should be arriving today. I emailed customer service Friday 21st inquiring about the...
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What shade would i be
If I wear Estée Lauder double wear in color 2w2 what shade would I be in make up forever mat velvet +mattifiying foundation
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VIB Rouge $20 off
Hello,I didn't get my $20 off 100 email ,how I can use the coupon in store,thank you
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Sephora reward card
Hi I went to Paris a few weeks ago when there they gave me a points card and said if I spend €500 or more I can get put onto black card etc how do I get my future points from my online orders to go to that card?
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Return
I purchase the naked skin weightless 2 Weeks ago can i return it i lost my receipt
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VIB status
Hi, now I have 350 points and became a VIB of Sephora, I was wondering if I spend my points to buy some items, am I still VIB?Eg, If I spend 300 points to buy some items. then I only have 50 points le...
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