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Order difficulties
Hey Sehora!My name is Tessa and I am from the Netherlands. We don't have Sephora's in the Netherlands, so when I found out I could order online I got super excited! I do have some diffuculties I wante...
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Re: Order difficulties
Hi @TessaWesterhof, I'm sorry to hear about this experience! Due to customs regulations, we are unable to include promotional items (or the Birthday Gift) with international orders. We're working to c...
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Re: Order difficulties
Hey Sian!Thank you for your quick response. Most of my questions are answered, thank you! I would love to add those three samples, but as I said those can't ship to my country either because when I tr...
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Returns from a long time ago
I don’t wear foundation a lot, and I tend to rotate in and out of a foundation and tinted moisturizer. A year ago I bought my ride or die foundation, Giorgio Armani and I’ve been avoiding using it bec...
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RE: Returns from a long time ago
@chickmore, hi. Yes, absolutely the color of the foundation could’ve turned. In which case you really can’t return it—you opened it, used/tried it, but then let it sit and spoil away for a good long t...
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RE: Returns from a long time ago
@chickmore Sephora has a 60 day return policy. Since it’s a year old, it may be expired. You should probably het shade matched and purchase another one. If not, you can always mix it with another foundation to match you as well.
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Wrong Shipping Address
Help, I literally just placed my order, 8724642593, minutes ago. The address is incorrect! I'm very disappointed that there is no actual way for me to change the address on my own. I sent an email, an...
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Unauthorized Order Frustrations
I love Sephora products. In fact I am obsessed and spend tons of money on their website (as it is more convenient for me with my job/ home life). I continuously have issues with making purchases on th...
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Re: Unauthorized Order Frustrations
I made an order about 6 days ago and just logged into my account to see why it hadn't been shipped out yet as I hadn't received any emails.. to find it saying "unsuccessful authorisation" I paid with ...
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Re: Unauthorized Order Frustrations
Hey I know this is old. But how long did it take for them to release the pay pal funds back to you. I’m in the same situation. Except when I went thru the process and hit submit. The item wasn’t in st...
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Re: Unauthorized Order Frustrations
the same is happening to me and i dont know what to do
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Re: Unauthorized Order Frustrations
Hi Mcmolls, I am very sorry for the inconvenience. I will send you a private message shortly with more information. Best Wishes, Janean
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Re: Unauthorized Order Frustrations
please if you can help me too 
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order still not shipped
Hello, I’m worried about my order #----------. I ordered it on 1/18 and it doesn’t seem to have been shipped yet. Is there a problem? I certainly hope it wasn’t cancelled because it is out of stock or...
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Re: order still not shipped
Hi @melooh, I'll take a look now and will send you a private message with more information. Also, I've removed the order number from your post for privacy and security purposes. Thanks! - Laurie
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No points
I got a Naked pallete and I asked the girl if she could add the points to my account, and she said yes. But she never asked for my name or beauty insider card. And just said okay I’ve added the points...
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Re: No points
Hi @lizbethdeleon, I'm glad we were able to assist with this. Thank you!
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WRONG SHIPPING ADDRESS ENTERED
Hi.I have given wrong shipping address.My order number is 2193002482.Items haven't started to send yet i guess, cuz i realize it when i just finished ordering!!! only few minites ago.Please help me to...
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi.I have given wrong shipping address.My order number is 7977416999Items haven't started to send yet i guess, cuz i realize it when i just finished ordering!!! only few minutes ago.Please help me to edit shipping address.This is very urgent. thanks.
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Re: WRONG SHIPPING ADDRESS ENTERED
Hello, I have given a wrong shipping address too.My order number is 6406592078 I realized it just after I placed the order and immediately sent an email to via your Contact Customer Service page (Refe...
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Re: WRONG SHIPPING ADDRESS ENTERED
I realized that it is 6 AM Pacific Time. I placed the order around past mid night and no one is able to attend to my concern. Please act on this as soon as possible.
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Re: WRONG SHIPPING ADDRESS ENTERED
My auto saved address was for my old house instead of my new one. My package got sent to the wrong address. I have no idea what to do.
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Re: WRONG SHIPPING ADDRESS ENTERED
this just heappend to me and idk what to do!! what did you do?LillyAugust wrote:My auto saved address was for my old house instead of my new one. My package got sent to the wrong address. I have no id...
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @averieebutler, I'll send you a private message now to assist. Thank you! - Laurie
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Re: WRONG SHIPPING ADDRESS ENTERED
Hello,I also write a wrong address, actually, the address is right, but zip code is wrong, it should have arrived in April 1, but I checked the tracking number, it still in the UPS place, my order num...
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Re: WRONG SHIPPING ADDRESS ENTERED
The best way is for you to contact us by phone or by email. But again it has to be done once you receive a shipping confirmation notification. I'll send you a private message to help so you can send me the correct address. Thanks!
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi Diana, I have the same problem as hyunjiji. I realized I gave the wrong address [ missing a 0 in the building no.] when I got a confirmation that the item will arrive on Tuesday. Sent an email thro...
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @Bab5, Upon review, it appears that one of our representatives sent you an email earlier today with more information! If you have any additional questions or concerns, please contact us via phone at 1-877-SEPHORA (1-877-737-4672). Always, Danee
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi hyunjiji, We're unable to modify or cancel orders after they have placed- What I recommend doing is contacting us by phone at 1-877-737-4672 to speak with a representative who can update the shippi...
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Re: WRONG SHIPPING ADDRESS ENTERED
hello, now i am in South Korea.. i am going to try to call my friend for helping me, but i think he is sleeping now.may i have another way for changing the shipping address? no?
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am I just a mommy now?
I have used the same dull makeup for 4 years now. I never get out and I’m not sure of many trends anymore. My son was born 4 years ago then I had 2 major surgeries and he autism. I feel like I look ol...
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Re: am I just a mommy now?
No mother is ever just a mother <3 Women are often judged in relation to the others around them - we're so often referred to as daughters, wives and mothers before we are our own person - but that doe...
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Re: am I just a mommy now?
Sign up for a subscription box - Play, Birchbox, Ipsy - any of them will be like giving yourself a little gift every month without having to do the work of figuring out what you want to try or wasting money on something you may not like.
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Re: am I just a mommy now?
It must feel that way sometimes @TLRD, but it’s not true. I had three sons within 18 months (1 older and a set of twins) and I wore comfy clothes and no makeup for a long time until I felt I had time ...
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am I just a mommy now?
@TLAD, what state do you live in?
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RE: am I just a mommy now?
@TLRD My thought are with you and your son through his surgery. I understand your frustrations with Sephora and not receiving everything you wanted. Our children are our priority. There’s no doubt abo...
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@darlyndar 💕💕💕💕💕💕💕💕💕💕
@darlyndar 💕💕💕💕💕💕💕💕💕💕
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Re: RE: am I just a mommy now?
@darlyndar you’re seriously the sweetest! What a gracious offer ❤️ It’s so amazing when we can come together to boost one another up!
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Re: RE: am I just a mommy now?
@bakeamuffin That’s why I’m here! I love sharing and discussing with all of you! ❤️❤️❤️
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