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Customer Support
Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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defective birthday gift...
Hey I just received my Bite Beauty birthday gift with my last order. The lipstick is very loose and wiggly and I can't apply it without smashing it against the side. Is there a remedy to my problem? thanks
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2018 Birthday Gift
I placed an order yesterday and also selected the birthday gift ("Bumble & Bumble Shampoo & Conditioner Set"). I received my Shipping Confirmation today. It lists the item I purchased and samples. How...
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Re: 2018 Birthday Gift
Hi @KAREN118, I can look into this for you! I'll send you a private message. Best, Mali
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Customer Service
I hope that people who need help will see this post. I had a problem that I was hoping that Sephora would make right, and they did! If you have any problems or questions, please please take a second t...
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Returning a 500 point perk?
Hi! I recently placed an order online and was wondering if I can return a point perk if I don't like it. It's the Tarte one. I saw a few similar questions from years ago so I wasn't sure if policy had changed. Thank you!
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"Read More" won't work?
So I have been wondering about the "Read More" . When I'm reading something or looking for something I can never finish reading it bc the "Read More" link won't work/ do anything. I think I had read a...
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RE: \"Read More\" won't work?
I’m on an iPhone 7 Plus and it now works. Instead of having a “read more” button, it shows the entire comment including any pictures. I don’t know if there was an update, but I sure am happy about it!
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RE: \\\"Read More\\\" won't work?
@darlyndar they might’ve done an update cause now mine works now!! So glad they finally fixed it!! 😊
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RE: \"Read More\" won't work?
Have the same issue on the Sephora App on my iPhone 8 Plus.
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I've had this problem in the Android app since the shift...
I've had this problem in the Android app since the shift to the new BIC back in September.
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Re: "Read More" won't work?
Hi @IRISHQUEEN @anneminette @kstamp I'm sorry to hear that you are having difficulty. Can you let me know which type of device and browser you are using?
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Re: "Read More" won't work?
The Sephora app for IOS does not allow users to read more. It doesn't work on an iPhone 7 or an iPhone 8plus that I own with the latest OS. I'm just glad I'm not alone.
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Re: "Read More" won't work?
I use the Sephora app too!
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Re: "Read More" won't work?
I use the Sephora app on my iphone
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RE: \"Read More\" won't work?
It gets annoying when you want to reply to someone buy you can’t see their full post! Hopefully Sephora fixes this!
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RE: \"Read More\" won't work?
I wish I knew, read more doesn’t work for me either!
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Samples
So... I just recieved an item that I bought on here.. I also picked out 3 samples that I did not recieve with it.... I'm so confused right now. My question is why have me pick out samples if I'm not gonna recieve them?
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Re: Samples
The same thing keeps happening to me. I have ordered two different times and both times I did not receive the samples.
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Out of stock after order
I placed an order the other day and I was wondering when it would arrive, so I went to track my package and it says the order is "pending." When I went to view the items I ordered, some say they are n...
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Cancelled Order Refund
I just cancelled an order from Sephora and I was wondering how long it takes to receive your refund?
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Missing item
I received my order I placed on 1/18/18 and I am missing an eyeshadow palette.The too faced “white peach” pallete is missing order #8688814072Ive shopped at Sephora for years and have never had this problem. I hope it can be resolved.
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Reward points by the end of the year
I did not recieve my the end of the year rewards points.
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Re: Reward points by the end of the year
@Olivia1288 What end-of-the-year reward points?
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Re: Reward points by the end of the year
I had read that members were posting on that. On another note. I had place an order several months or several orders prioir and the samples and one 100 points item i ordered was not recieved. I even got an email apologizing.
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Samples
As a VIB member, I'm pretty frustrated because I didn't receive any free samples in my last order. Why do you have me pick three samples at checkout? To let me down? I understand if certain things sel...
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play by sephora
I just joined play with s ephora and it won't let me update my profile is there a reason why?
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Re: play by sephora
Hi @chikahearts, I will send you a private message so that I can look into this for you. Thank you. Best Wishes, Janean
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Price Adjustments
Hello! I bought an item a few weeks ago and just saw it go on sale. I was wondering if Sephora gives price adjustments rather than having to return and reorder the item?
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Re: Price Adjustments
Hi @bbyjoie, I will send you a private message in regards to this. Thanks! Best Wishes, Janean
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Birthday Gift
Hey, can anyone let me know whether I have to be present to collect my birthday gift in-store? I'm considering sending a friend to get it for me.
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Re: Birthday Gift
Hi @Sio25. You will most likely will have to pick it up. I suggest calling the store to see if they are able to accommodate you. Thank you. Best Wishes, Janean
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Need help changing birthday
Hi there, I used my friend's birthday at signup so she could have the gift, and haven't got the chance to change it to my actual birthday of February 3rd. Could you help updating my profile, or would I have to call customer service? Thanks lots!
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Re: Need help changing birthday
Hi @IriisH, I updated this for you just now. You may need to log out to refresh. Best, Mali
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Combining two Beauty Insider Accounts
Hi, I have one normal BI accounts and one VIB Insider account and I was hoping to combine the two so I can use both points because I really only use one account. Can you help me with this?
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Re: Combining two Beauty Insider Accounts
Hi @wKenzie, I will send you a private message so that I can help you with this. Thank you. Best Wishes, Janean
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No samples
My last online order came with no samples. Pretty disappointing, never had this problem before. I could have just gone to my local store for the product :/
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Re: No samples
Hi @vansanch, I am very sorry that you did not receive your samples. I will send you a private message so that I can help you with this. Thanks! Best Wishes, Janean
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Did not receive 3 free samples for 2 online orders
I received two orders today and neither included the 3 samples chosen and displayed in the order information.. I’ve had this happen a couple of times before, but when two orders come in late (took fiv...
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Re: Did not receive 3 free samples for 2 online orders
Hi @girlfriend25, Oh no! I'll send you a private message to assist you. Best, Mali
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Bug with the Sephora app.
Hi I currently have a problem with the app on my cellphone. I want to rewiew an item and the app wont stop closing. It says the app just stop working.
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