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Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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VIB status
Hi, now I have 350 points and became a VIB of Sephora, I was wondering if I spend my points to buy some items, am I still VIB?Eg, If I spend 300 points to buy some items. then I only have 50 points le...
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Return
I purchase the naked skin weightless 2 Weeks ago can i return it i lost my receipt
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Beauty Insider
Hello!I've had my VIB card for years but I never registered it online. Now that I only order online I'd like to get it registered so I can get my points! I'm not really sure how to get it registered. Can anyone help?
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LOST PACKAGE
Hi, i didn't receive my package. The tracking status said Delivered but i looked everywhere. I'm sure OnTrac lost it again. OnTrac is the worst shipping company. Can somebody arrange a replacement, pl...
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Sephora package never arrived? (UPS)
My package was supposed to arrive 2 days ago, and the UPS tracking page says that it's delivered, but I checked all around my house and couldn't find anything. The order total was only $13 but still.....
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Why can't I see my reviews and loves on the app?
Why can't I see my reviews and loves on the app?
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Loves List
Hi Sephora! Please make the Loves List available from the main menu as it was prior to these new changes. I use that feature a lot and now it takes a lot of digging to reach my Loves List. Thank-you for your consideration.
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What is sephorasocial.com
It's.asking for username and password but i don't know about it.
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Clinique Berrylicious Lipstick.
Hello,The lipstick I'm referring to was discontinued in 2005. I managed to buy enough on Ebay to last me up till now. I'm on my last tube and ebay has NO MORE. Can anyone tell me if a lipstick exists ...
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VIB Rouge $20 off
Hello,I didn't get my $20 off 100 email ,how I can use the coupon in store,thank you
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