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Customer Support
Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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Adding Beauty Insider Points After Purchase
The last two times I went to Sephora, their Beauty Insider system was down, but the cashier said I could add the points online afterwards using my receipt. I can’t seem to figure out how to do this. Any help would be greatly appreciated!!
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Re: Adding Beauty Insider Points After Purchase
Hi @bbbooonnniieee I have replied to your private message regarding this.
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Shopping and Delivery
Hey! I ordered a couple things online on Sunday and I went to go check the status of my order today and it says that it was delivered this morning. However, I didn’t seem to receive the package nor wa...
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Re: Shopping and Delivery
Hello @zumana,   I'll PM you shortly to assist!
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Foundation exchange
I recently purchased the Fenty foundation in a shade that seemed to match me in the store lighting, but once I got home and wore it out in natural light it was way too fair. I still have the receipt b...
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Re: Foundation exchange
Hello @ArinLyn,   It'd be no problem at all! We're happy to assist! 
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Amazing Customer Service
Tonight I received my order and the product leaked all over, I PMed Customer Service and within an hour they responded. They offered me more then I expected. Now I know why I love to shop at Sephora, ...
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Re: Amazing Customer Service
Hello @CorgiMommy, Thanks for your kind words! Fell free to PM and available MOD if you need anything else in the future!
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Amazing Customer Service
I agree. I've only had a few issues and they were wonderful. I just received the wrong eyeshadow pallet in the mail but it turned out that I liked it more than what I ordered lol. So, I'm happy about that error and am not complaining lol.
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promo codes 2018
I wanted to try 3 free samples of your products but i need a promo code and cant see to find the current one can you help?
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Re: promo codes 2018
Hello @KarlieT, Sorry for any confusion. You are eligible for three free samples with your order without the use of a promo code. To see our current list of promotional codes, type "promos" in the search bar! Hope this helps! -Richard
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delete my review put wrong pic
Hi can you please delete my review that i put for fenty beauty foundation 260 , i posted the wrong picture , i want to delete and make a new review with a diff pic !
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Re: delete my review put wrong pic
Hello @Kaycandles, I have removed your review. Please allow up to 24 hours for this to reflect on our website.
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Banned from online shopping forever
I've spent thousands at Sephora and was a VIB Rouge member, but I'm now banned from shopping online. I placed an order online for 2 items. I only received one. I contacted customer service and explain...
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Re: Banned from online shopping forever
Hello @gogo81,   I'll PM you shortly for more information.
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Thank You!
I know this thread is for complaints and/or questions but I just wanted to take a moment to thank Sephora for making a recent change. Two orders ago, I did not receive my samples and was afraid with a...
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Re: Thank You!
Hello @SchylarR, Thank you for your kind words! I'm happy that we were able to assist! Cheers, Richard
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Four orders, NO samples or promo items
I placed 4 orders between December 10th and January 12th. In 3 of these orders, I used a promo for a sample item and in all 3 I did NOT receive the sample. In ALL 4 orders, I did not receive one singl...
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Re: Four orders, NO samples or promo items
Hello @LauraG5,   I'll PM you shortly to assist.
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RE: Re: Four orders, NO samples or promo items
The same has happened to me. When I emailed customer service I received an automated email. Frustrating
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Hydrates Event gone wrong
Hello, I was quite disappointed in today’s Hydration Event that took place at Sephora inside JCP. On Thursday I was at the store and I saw an ad for this event. The manager confirmed that they will be...
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RE: Hydrates Event gone wrong
I want to hear the answer to this- has happened to me before!
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Missing Item
I recently ordered a few a things online and didn’t recieve one of the items in the box. The reciept counts it, but I thoroughly checked every nook and cranny of the box and the item is not there, what do I do now?
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Re: Missing Item
Hello @keanik, Sorry about that. Can you please send me a private message with your order number? I'd be happy to assist! Cheers, Richard
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Beauty IQ?
How can I change my Beauty IQ shade/number, when I hit edit it only gives an option to add a number?
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Re: Beauty IQ?
Hello @TiffTee, At this time, you cannot modify your default colorIQ match. You can add additional colors. I apologize for this inconvenience.
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Beauty Inside Card number
Hi, I've lost my beauty insider card and now I need the number to get my status matched with Australia's sephora member status but they need the number as they cannot scan the barcode from my iphone w...
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Re: Beauty Inside Card number
Hi there @jenguyen89. I'll send you this information in a private message. xo, jamila
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Re: Beauty Inside Card number
Hi i am also having trouble adding my beauty insider number the app when I am loging in. Is there anyway I can have this looked up and sent to me?
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Re: Beauty Inside Card number
Can you help me find mine too. I've lost my card and just bought alot of stuffs from the store. Too bad if I can't find my no. Thank you. My email is XXXXXXXXXX
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Re: Beauty Inside Card number
Hi @Damsychick, I wanted to let you know, I took out your order number for security purposes. I will be sending you a private message shortly to assist. Happy Holidays, <3 Raquel
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3rd consecutive order no samples
Not a surprise they were out of stock since it took Sephora five days to process my two-item order. And when I emailed I got a rude computer reply saying basically ¯\_(ツ)_/¯ What is even going on with Sephora anymore??
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Delete Review
Hi, my name is Rachael Russell I wrote a review for Huda beauty lash glue I wanted to edit it but I know I can't edit it so can you please delete my review so I can re write it thank you so much
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Re: Delete Review
Hi Mommy0013, I have rejected that review for you. It should come down from the site within 24 hours.
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Re: Delete Review
Hi there can u please delete my Sunday Riley Saturn review ASAP?!
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Re: Delete Review
Hi can you please delete my review in the erno lazlo mask thank you !
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Re: Delete Review
Hi @Eting5, I have rejected that review for you. It should come down from the site within 24 hours. Best, Richard
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Beauty insider card
When i scan my card it says this and i don’t know what to do! Can someone help me?
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samples
This is the second time that I haven't received my samples... if they are out of stock, then it should reflect that online.
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Re: samples
Hello @LoLeBlanc,   I'll PM you shortly to assist! 
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