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201,088 Posts
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birthday gift..heelp
hi!!! im out of the country and my birthday is tomorrow can my boyfriend
pick my free birthday gift? and what would he need? please help..
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Re: birthday gift..heelp
Hi @Anonymous, You can pick it up even after your birthday. Simply
provide your registered email address or Beauty Insider Card information
when you visit the store and a Cast Member will provide you with the
gift. Thank you. Best Wishes, Janean
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Re: birthday gift..heelp
hi @JaneanBT i know i can pick it up after my birthday but i dont think
my trip ends in that time frame thats why i was wondering if my
boyfriend can pick it up, he has access to my account and everything
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Re: birthday gift..heelp
You have 2 weeks before and after to pick it up, it's linked to your BI
account.
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Re: How do I delete my account??
Hi @Anonymous, I will send you a private message in regards to this
shortly. Best Wishes, Janean
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My account says i have 0 points
My beauty insider card online says i have 0 points but in store it says
i have 400 or more points by now so i need help getting my points to
show up
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Re: My account says i have 0 points
Hi @Anonymous, I will send you a private message so that I can help you
with this. Please check your messages when you get the chance. Thanks!
Best Wishes, Janean
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Trying to add my birthday gift to my cart
I'm trying to add my birthday gift to my cart but it's not letting me
check out and says it can't be shipped to my location but I've brought
tarte things from Sephora before and they have shipped perf...
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Re: Trying to add my birthday gift to my cart
Okay so I've tried to add the other gifts to my basket to see if they
would work but they don't either so does that mean I can't redeem my
birthday gift with you guys ? Or can I call tomorrow and make...
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Re: Trying to add my birthday gift to my cart
Hi @Anonymous, Some items from certain brands are restricted from being
shipped internationally, even if the some products from the brand itself
are available. We apologize for any inconvenience this may have caused!
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Dissappointed!!!
can someone plz contact me !!! I talked about my missing and broken
items yesterday but nobody is getting back to me-!!! Im extremely
dissappointed on the customer support!
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Re: Dissappointed!!!
Hi @makeuplovaah, I have sent you a private message. Please check your
messages when you have the chance. Thanks! Best Wishes, Janean
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Trying to make a Sephora purchase online
Every time I try to make a sephora purchase online, this error screen
shows up. I am just wondering if I am the only one who has this occur
while trying to check out. Its very frustrating because some...
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Re: Trying to make a Sephora purchase online
Hi @denisers, I am very sorry for the difficulty you are having checking
out. I suggest clearing your cookies/cache or switching browsers. If the
issue persists, please contact us at 1-877-SEPHORA (1-877-737-4672).
Thank you. Best Wishes, Janean
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Change my birthday on Sephora
Hi there, I just realized my birthday is wrong on my account, could you
help me change it to August 8th, 1989? Thank you very much. 🙂
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Re: Change my birthday on Sephora
Hi @summersjj, I have updated your birthday to 8/8/1989. You may want to
lo out and then back in to see the update on your account. Thanks! Best
Wishes, Janean
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items missing!!!
hello i opened my package today and i have three items inside that are
missing and my brow powder is completely shattered!!!! i am so
disappointed !! i cant believe it happened!! can someone plz help me as
fast as possible!!!
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Re: items missing!!!
Hi @makeuplovaah, I will send you a private message so that I can help
you with this. Thanks! Best Wishes, Janean
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Someone is using my Beauty Insider card? I see purchases that i didn't make!
I recently logged into my sephora account and see a lot of purchases on
my Beauty Insider card that I didn't make, in places I didn't go! I'm
confused and don't want people using my points that I've cumulated! Can
you help?
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Re: Someone is using my Beauty Insider card? I see purchases that i didn't make!
Hi @Anonymous! I'll send you a private message shortly to help you out
with this. 🙂
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Re: What does unsuccessful authorization mean?
Hi arthyt, I'll take a look at your order then send you a PM with more
information! Always, Danee
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Re: What does unsuccessful authorization mean?
Hi DaneeBT my order has the same 'unsuccessful authorisation' status but
the money has already been taken out of my account and I do not want to
cancel the order! What does this mean?
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Re: What does unsuccessful authorization mean?
Hi IngaSt, I'm happy to look into this for you and will PM you with more
info!
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NEED TO EXCHANGE A PALETTE FOR THE SECOND TIME. PLEASE HELP!
EXCHANGE AN ITEM TWICE? So I got an Anastasia Beverly Hills cream
palette for Christmas this year. The color ended up being too dark (i
could tell before even touching it) and looked dried out so I ne...
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Re: NEED TO EXCHANGE A PALETTE FOR THE SECOND TIME. PLEASE HELP!
Hi xcheeeks, I'm sorry to hear both of these palettes didn't work out
for you! I'd recommend contacting your local Sephora store directly for
more information regarding exchanges. Any Cast Member you ...
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refund question
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Re: refund question
Hi vitajulz, Sorry to hear that! I recommend contacting your local store
for further information and assistance with this. -Stephanie
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return tracking
Hi! I had to return 4 items from 4 separate orders, I used the online
return tracking form, printed out the labels and dropped each off at my
post office this was done before the 14th of Feb now today...
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Re: return tracking
Hi Tatooednurse, We can check on if for you if the returns are not
processed within our time frame. It can take up to 30 days from the time
you send them back to be processed. Once your returns are pr...
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Opinion email
I received a survey email from Sephora -- I'm just wondering if it's a
legitimate survey or spam? I haven't seen the email address posted
anywhere as one that comes from Sephora -- opinions@beauty.sephora.com.
Thanks!! 💖
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Re: Opinion email
Hi mdk27, Yes, this is legit, feel free to take the survey if you're
interested!
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2-DAY FLASH SHIPPING...except not.
I didn't want to add to the list of Flash shipping threads, but I
figured I would be acknowledged this way somehow. Anyways, I placed an
order on Wednesday around 1:30pm to make the arrival of Friday....
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Re: 2-DAY FLASH SHIPPING...except not.
Hi misamisa, I'm sorry to hear that! I am happy to look into your order
status for you, and will PM you shortly with more info.
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Sephora PLAY!
I just had a question regarding the subscription. I wanted to know if
there is any way to see that you have properly been signed up for the
subscription because I know I subscribed a few days ago and ...
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Re: Sephora PLAY!
Hi Jiskey1215, I'm sorry for the confusion! In reviewing your account,
it does not appear you're signed up for our PLAY! subscription. If you
may have signed up using a different email address, you ar...
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profile info
my birthday in my profile is wrong it says it's january first but its
actually feb. 25 idk how to change it so that i can get my birthday gift
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Re: profile info
Hi beautygurl2, I've updated your birthday to February 25th for you 🙂
Happy early birthday! Always, Danee
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Just wanted to say thank you
I had a problem where USPS lost 2 of my packages from sephora on the
same day (so sad) and the customer service rep on the phone was super
sweet and replaced the items for me. I had to call twice beca...
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