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196,236 Posts
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Re: Wish there was a way to view and manage product reviews
Hi ekzxo, Thanks for this feedback! Currently, you can view the reviews
you've posted by accessing your profile here on Beauty Talk and
scrolling all the way down, but you're not able to edit or remov...
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3X points not awarded
I have three perfume orders I did yesterday and I haven't gotten the 3X
points on any of them. I noticed it yesterday, but figured I'd give it
until today to see if they popped up, but they haven't.
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Re: 3X points not awarded
Hi ghrelin, Sorry to hear that! I will look into this for you and send
you a PM shortly.
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Will my order arrive by the ETA?
Hi! My order is showing an ETA of Friday, February 3rd (tomorrow)
however tracking shows that only a label has been created and the
package has not yet arrived to their facilities. Sephora is also sta...
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Re: Will my order arrive by the ETA?
Hi Sesphyr, I will look into this and send you a message with more
information.
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Redeemed points by mistake
Hi there, I just placed an order and redeemed 500 points by mistake. May
I cancel that order or is there anything I can do about this??
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Re: Redeemed points by mistake
Hi Staceyww, Oh no! I will take a look and send you a message with more
information.
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Can someone please assist me with my order.
This is my first time ordering from Sephora online. My package has been
ready for pick-up since Monday morning but the tracking number has not
moved whatsoever. Is this normal? I'm getting worried since it's a $200
order.
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1 Reply
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Re: Can someone please assist me with my order.
Hi @Anonymous, I'm sorry to hear this! I'll look into this for you and
send you a PM soon.
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X3 points not showing up
Hi! I placed an order yesterday with a $35 fragrence in it, and no extra
points have been added to my account yet. Can somebody help me with
this?
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Re: X3 points not showing up
Hi @Sultanalizzy, Regretfully we're unable to apply a promotion to an
order placed before the promotion and we are very sorry for any
inconvenience. I will look into your order you placed yesterday and send
you a PM soon! (:
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Re: X3 points not showing up
I also bought 3 fragrances the day before the points special. Is there
any way I could count those purchaces towards it?
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Where is my order??
I ordered something almost 2 weeks ago order number: where is my
order?????? I tried calling Canada post and there not picking up can
someone from Sephora call this is ridiculous!!
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1 Reply
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Re: Where is my order??
Hi Gill98, I will look into this for you and send you a message with
more information.
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Promo item removed from order, having a LOT of difficulty with this purchase.
I tried to place an order the other day, and the website was not
working. I was on the phone for several hours with my bank trying to
find out why Sephoras website entered my card incorrectly. There w...
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Re: Promo item removed from order, having a LOT of difficulty with this purchase.
Hi Marieherr, I'm so sorry to hear that you were experiencing difficulty
placing your order and the promo you chose was not able to be included.
I will look into this and send you a message with more information.
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Entered Wrong Suite Number for Order, Please Help Before it Ships!
Hello, I just made an order for the Drunk Elephant Baby Facial. I
realize that I included my Suite number as #192963, when it should
really read #K192963. I forgot to add the 'K' in front of the suite...
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Re: Entered Wrong Suite Number for Order, Please Help Before it Ships!
Hi ShaTay0707, I see that you have been assisted with this via chat.
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Re: Entered Wrong Suite Number for Order, Please Help Before it Ships!
any help would be greatly appreciated!
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Forgot to add samples to my order?
I had a pretty big order and totally forgot to add my additional samples
😞 I saw some people got 100 points added when the same thing happened
to them? Is that something I could get also?
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Re: Forgot to add samples to my order?
Hi MDSeb, Oh no! Regretfully, we aren't able to add points when samples
are not added. If the order is missing samples, we can add some points
for the inconvenience.
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3x points on fragrances after I bought a fragrance :(
I ordered a perfume a few days ago and now I see that fragrances are 3x
points. Can I receive the extra points? I know that this applies to if
you buy a product that goes on sale after you purchase it...
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1 Reply
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Re: 3x points on fragrances after I bought a fragrance :(
Hi Daun0320, Regretfully, we are unable to add the extra points to
purchases made before the promotion started.
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Here's a bright idea!
Why not let us use a promo code for each $25/$35 we spend online.
Please? Or let us redeem them more than once? Pretty please.
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Re: Here's a bright idea!
Hi bharvey, Thanks for this feedback! I'll be sure to pass it along to
the appropriate contacts for consideration. -Stephanie
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Re: missing item
Hi @cheriemeng, Sorry to hear that! I'm going to send you a private
message. Please check your inbox when you can. Best, Mali
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Super helpful rouge concierge representative
Just wanted to let your office know that Austin G at the Rouge Concierge
was an absolute pleasure. He was able to address my concern in such an
efficient and courteous manner. I've had some unpleasant...
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Re: Super helpful rouge concierge representative
Hi @NarNarNars, Thanks for bringing this to our attention! I'll be sure
to forward this so Austin is recognized. (:
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3X points on fragances, only for beauty insiders??
Does this mean if you're VIB or VIB rogue you won't be getting 3X
points?
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Re: 3X points on fragances, only for beauty insiders??
Hi Saravgz, No, all clients signed up for our Beauty Insider rewards
program will receive the 3x points on fragrance, including VIB and VIB
Rouge.
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Fuming
I am beyond fuming! Like is my order lost or something it almost been
two weeks!! And there STILL not showing any signs of delivery oh my god
like seriously? Someone needs to do something cause I'm done.
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Re: Fuming
Hi Gill98, I am so sorry to hear that. I will look into this for you and
send you a message with more information.
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1500pt Aerin reward
I was very fortunate to have redeemed the 1500 point Aerin fragrance
reward from the Bazaar, and received the big box today. I did receive
the fragrance just fine, but I was under the impression that ...
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Re: 1500pt Aerin reward
Hi NarNarNars, Thanks for bringing this to our attention! I'll send you
a private message shortly to further assist you. 🙂
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Disappointed
I am honestly beyond disappointed now. After having my order pushed back
and forth for over a week, I was supposed to receive it today. But
again, it is STILL showing no signs of delivery. The trackin...
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Re: Disappointed
Hi Gill98, I'm so sorry for the order delay! It sounds like the shipping
carrier is experiencing delays if they have not yet delivered your
package, so I would be happy to look into this in more detai...
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does vib rouge cover international shipping?
Has anyone shipped overseas with vib rouge? paris specifically
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Re: does vib rouge cover international shipping?
Hi kimmypauu, Sorry, we don't currently ship to France from our US or
Canadian sites. Additionally, Rouge free shipping only applies within
these countries as well. I hope that helps to clarify! -Stephanie
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Really Disappointed
Ok, so I'm not the person who rants online but Sephora gave me such a
hard time I just had to. Over a WEEK ago, I ordered some Tom Ford Beard
Oil as a gift for someone. Mind you, it was IN STOCK when ...
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