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200,685 Posts
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Re: ROUGE status not updated
@Jkilljoys Your status is dependent on how much you SPEND not on the
number of points you accumulate. BI: automatic for enrollingVIB: SPEND
$350 in one calendar yearVIBROUGE: SPEND $1000 in one calendar year
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Re: ROUGE status not updated
@Jkilljoys You have to spend $1000 to achieve Rouge - doesn't matter how
many points you have. Somewhere next your VIB status you should see "
you have to spend ...$ to achieve Rouge". This will tell ...
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Re: ROUGE status not updated
Thank you! this really did help! I appreciate the quick response ^^
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Incorrect dollar amount needed to reach rouge status
Hello! I'm a vib and I made a purchase today and earned more points so
that my total is 940. After refreshing the app many times I was unable
to change the fact that it still says I need to spend $252...
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RE: Incorrect dollar amount needed to reach rouge status
I wouldn't base your status off of points. Sephora has double points
events that is going on right now. Plus they do it throughout the year.
Your points won't correlate with what you spend. Customer s...
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Re: Incorrect dollar amount needed to reach rouge status
Your status has to do with total amount of money spent, it has nothing
to do with points. You need to SPEND $1000 in the calendar year to be
eligible for VIB Rouge.
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package says delivered, but it's not here....
I recently ordered a package. It says that it was delivered, but I have
not received it, nor have any of my neighbors. Please help.
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Re: package says delivered, but it's not here....
Hi @michaelasaa, I can look into this for you! I'll send you a private
message. Beauty On, Mali
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No samples?
Recently got my order and only received the deluxe sample I ordered.
None of the 3 freebies I chose. This is a perk I depend on since I live
an hour away from my nearest store. Disappointed.
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Re: No samples?
Hi @pattigirl2, I am very sorry about that! I will send you a private
message so that I can further assist you. Thanks! Best Wishes, Janean
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Why am I not getting my points?
During the fragrance 4x points for Rouge, I didn't get 4x, I got 3x.
Just now I made a purchase, and it's just showing regular points for the
purchase, not 4x. In the App it shows me that I should get...
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Re: Why am I not getting my points?
Hi @accordingtoame, I am sorry for the confusion. I will send you a
private message so that I can look into this for you. Thanks! Best
Wishes, Janean
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RE: Why am I not getting my points?
I can't explain the last go round as to why you got 3x points instead of
4x points BUT I do know that the 4x points for this current promo
doesn't show up right away and takes a few days to show up - at least
that's always the case in the past...
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Wrong & Missing Samples!!?
This is the first time ordering online from Sephora and I was so excited
to get the samples I ordered. I got my package and I only got 2 samples
when I ordered 3. On top of that they sent me the wrong...
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Re: Wrong & Missing Samples!!?
Hi @amvh17, I am very sorry about that! I will send you a private
message so that I can help you with this. Thanks! Best Wishes, Janean
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I didn't receive my samples
I placed an order for an eyeshadow palette and had my choice of three
free samples to go with it and a free deluxe sample as a promo. After
receiving the palette shattered and seeing that my samples h...
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Re: I didn't receive my samples
Hi chilayan, I'm so sorry to hear about this! I'm sending you a PM to
assist you further. Always, Danee
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Re: same here
Hi JGSFLA, I apologize the samples were missing from your order as well!
I'm going to send you a PM in just a moment. Always, Danee
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RE: Re: same here
Hi Danae! I was missing all 3 samples in the second to last order that I
received. Would you be willing to please look into that for me as well?
Please and thank you in advance for your help with this! ❤️ Thanks! Elle
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sephora oxford valley mall PA
I just wanted to say what great service I had at the sephora oxford
valley mall in pa. I went in the store today with my children who were
very much acting up and not behaving. I would have expected t...
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Re: sephora oxford valley mall PA
Hi mathteach1982, Thank you so much for sharing this experience with us!
We will forward the feedback to the store 🙂 Have a great weekend!
Bisous, Sian
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Missing free samples
I just receieved my order, for the second time with no free samples. I
see from other posts that this is happening to many people. It gets so
my disappointment in what's missing overrides my excitemen...
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Re: Missing free samples
Hi @sbmonroe, sorry to hear that! I will PM you shortly to help with
this.
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my past 2 orders i got NO SAMPLES! call them and they wil...
my past 2 orders i got NO SAMPLES! call them and they will give u some
points!
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Laura mercier wrong in basket
When I put Laura mercier broad spectrum oil free tinted moisturizer in
my cart it does not show the correct item. It reads the correct item but
the picture of the product is an eye liner.
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Re: Laura mercier wrong in basket
Hi @ballance, sorry for the confusion! If you still need help with
placing your order for the correct item, I recommend giving us a call at
1-877-SEPHORA so one of our representatives can verify the item for you.
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Transferring points
Hi. I would like to transfer my points from one card to another. How do
I do that? Thanks.
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Re: Transferring points
Hi Juillet, I can help you with this 🙂 I'm sending you a PM now!
Always, Danee
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No samples
There was supposed to be thee samples in my previous order, yet I
received none. Sadly , this is not the first time I've received orders
with missing/wrong samples...
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Re: No samples
The last three orders I purchased I received none of the samples
requested. So frustrating.
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Re: No samples
Hi vhowery, I'm so sorry to hear your samples were missing from your
past 3 online orders! I'm going to send you a PM shortly to assist you.
Always, Danee
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Re: No samples
Hi @Anonymous, I'm so sorry to hear your samples were missing from your
order! I'm going to send you a PM now so I can look into this for you.
Thanks!
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Re: No samples
Good morning, Tiny 1984. I have found that calling customer service has
really helped. As a matter of fact, they will go over backwards to
remedy the problem and have, for me, added additional samples...
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Rewards Points Missing
I purchased 2 items last Sunday and my points are still not up to date
and my purchases was not registered in my account. I sent a private
message to Keelybt but no reply till now so can someone else help,
please? Thanks.
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Re: Rewards Points Missing
Hi vywongg, Keely is currently out of the office so I will send you a PM
to assist you with this! Always,Danee
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didn't receive free samples
Hi I just received my Sephora package and I didn't get any samples that
I checked off when I was checking out. On this chat I've seen that
people have gotten substitutes of what they ordered but did n...
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Re: didn't receive free samples
Hi CarsynGK, I'm sorry to hear your samples were missing from your
package! I'm sending you a PM to assist you further. Always, Danee
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