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196,153 Posts
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Re: items missing!!!
Hi @makeuplovaah, I will send you a private message so that I can help
you with this. Thanks! Best Wishes, Janean
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Someone is using my Beauty Insider card? I see purchases that i didn't make!
I recently logged into my sephora account and see a lot of purchases on
my Beauty Insider card that I didn't make, in places I didn't go! I'm
confused and don't want people using my points that I've cumulated! Can
you help?
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Re: Someone is using my Beauty Insider card? I see purchases that i didn't make!
Hi @Anonymous! I'll send you a private message shortly to help you out
with this. 🙂
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Re: What does unsuccessful authorization mean?
Hi arthyt, I'll take a look at your order then send you a PM with more
information! Always, Danee
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Re: What does unsuccessful authorization mean?
Hi DaneeBT my order has the same 'unsuccessful authorisation' status but
the money has already been taken out of my account and I do not want to
cancel the order! What does this mean?
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Re: What does unsuccessful authorization mean?
Hi IngaSt, I'm happy to look into this for you and will PM you with more
info!
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NEED TO EXCHANGE A PALETTE FOR THE SECOND TIME. PLEASE HELP!
EXCHANGE AN ITEM TWICE? So I got an Anastasia Beverly Hills cream
palette for Christmas this year. The color ended up being too dark (i
could tell before even touching it) and looked dried out so I ne...
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Re: NEED TO EXCHANGE A PALETTE FOR THE SECOND TIME. PLEASE HELP!
Hi xcheeeks, I'm sorry to hear both of these palettes didn't work out
for you! I'd recommend contacting your local Sephora store directly for
more information regarding exchanges. Any Cast Member you ...
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refund question
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Re: refund question
Hi vitajulz, Sorry to hear that! I recommend contacting your local store
for further information and assistance with this. -Stephanie
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return tracking
Hi! I had to return 4 items from 4 separate orders, I used the online
return tracking form, printed out the labels and dropped each off at my
post office this was done before the 14th of Feb now today...
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Re: return tracking
Hi Tatooednurse, We can check on if for you if the returns are not
processed within our time frame. It can take up to 30 days from the time
you send them back to be processed. Once your returns are pr...
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Opinion email
I received a survey email from Sephora -- I'm just wondering if it's a
legitimate survey or spam? I haven't seen the email address posted
anywhere as one that comes from Sephora -- opinions@beauty.sephora.com.
Thanks!! 💖
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Re: Opinion email
Hi mdk27, Yes, this is legit, feel free to take the survey if you're
interested!
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2-DAY FLASH SHIPPING...except not.
I didn't want to add to the list of Flash shipping threads, but I
figured I would be acknowledged this way somehow. Anyways, I placed an
order on Wednesday around 1:30pm to make the arrival of Friday....
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Re: 2-DAY FLASH SHIPPING...except not.
Hi misamisa, I'm sorry to hear that! I am happy to look into your order
status for you, and will PM you shortly with more info.
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Sephora PLAY!
I just had a question regarding the subscription. I wanted to know if
there is any way to see that you have properly been signed up for the
subscription because I know I subscribed a few days ago and ...
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1 Reply
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Re: Sephora PLAY!
Hi Jiskey1215, I'm sorry for the confusion! In reviewing your account,
it does not appear you're signed up for our PLAY! subscription. If you
may have signed up using a different email address, you ar...
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profile info
my birthday in my profile is wrong it says it's january first but its
actually feb. 25 idk how to change it so that i can get my birthday gift
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Re: profile info
Hi beautygurl2, I've updated your birthday to February 25th for you 🙂
Happy early birthday! Always, Danee
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Just wanted to say thank you
I had a problem where USPS lost 2 of my packages from sephora on the
same day (so sad) and the customer service rep on the phone was super
sweet and replaced the items for me. I had to call twice beca...
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Re: Just wanted to say thank you
Hi franceslovesyou 🙂 I'm so glad to hear about your recent experience
with our Call Center and thanks for taking the time to share this with
us! I've forwarded this to our Call Center Management Team...
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Can I return my Tarte highlighter and get a replacement? It was shattered when I opened it!
I bought the Tarte highlighter on my trip in Chicago. I didn't open it
until after I got home and already threw away the packaging. I went to
use it and it's shattered in a million pieces. Can I return it and get
one that isn't shattered?
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Re: Can I return my Tarte highlighter and get a replacement? It was shattered when I opened it!
Hi Olivia222, Oh no! I'm so sorry to hear that happened. I would
recommend contacting your nearest store for more information>
http://www.sephora.com/store-locations-events
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Email for Sephora Card
Hi, I do not remeber the email that I have on my sephora card. Would you
be able to help me out?
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What does Unsuccessful Authorization means?
What does Unsuccessful Authorization means? Why is my order being
cancelled? How can i solve it? Do i need to reorder or something??
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Re: What does Unsuccessful Authorization means?
Hi jann9, I'm sending you a PM to assist you further! Always, Danee
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Re: What does Unsuccessful Authorization means?
How do i resolve this? And how long will i get my money back to my
credit card.
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Re: What does Unsuccessful Authorization means?
Hi same thing happend to my order and im using an international credit
card.
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VIB Status
Hi, I had a beauty insider account on here and I had someone update me
to VIB because it didn't do it for me automatically. When it was updated
the lady who helped me said my purchase history wasn't t...
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Missing Purchases
I purchased four or so items back on November 15th and only two of them
have appeared in my "My Purchases" section, but the total price of my
purchases in my points section should include the missing items. Why is
this?
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Re: Missing Purchases
Hi Mollys4, Sorry for the confusion! If we no longer have the item
online or it has a different sku # in store, the picture of it won't
show up in your purchase history. The points are added from the ...
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Adding points after a purchase
Hello, I purchased some items without my VIB card. After asking for my
email, they said that my account could not be found. They assured me
that with my receipt, I could go online and have the points ...
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Re: Adding points after a purchase
Hi, im also wondering about this! The points system was down when I went
in so they said to go online and keep the receipt but i can't find where
to redeem my points! Thanks in advance
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Re: Adding points after a purchase
Hi ChelseaTansey, I'm sending you a private message to help you with
this! Always, Danee
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Re: Adding points after a purchase
Hi Amanda7721, I can assist you with this 🙂 I'll send you a PM in just
a moment. Always, Danee
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COURT-AUTHORIZED NOTICE OF SETTLEMENT
COURT-AUTHORIZED NOTICE OF SETTLEMENT If you are or were a Sephora
customer who had a Sephora “Beauty Insider” account with VIB or VIB
Rouge status as of November 4, 2014 that was associated with an e...
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