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195,984 Posts
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Re: ANNOYED Utah shipping always gives the wrong samples can we fix this issue?
Hi msjani, I'm sorry to hear you received the incorrect samples in your
recent online order! Please note that if the samples you originally
selected at checkout are not available at the time our Distr...
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Re: ANNOYED Utah shipping always gives the wrong samples can we fix this issue?
Someone there needs to start writing people up. It's so disappointing.
My last few orders have been this way and the samples are still in
stock. 😒
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Re: ANNOYED Utah shipping always gives the wrong samples can we fix this issue?
Hi stelladee, I'm sorry to hear you received the incorrect samples
although the ones you selected at the time of checkout appear to still
be available on our website! I'm sending you a PM with more information.
Always, Danee
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NO SAMPLES
I just received my package thinking, "Oh! There's a product that I
received a sample for that I'm dying to try but haven't decided if its
worth the money. I can finally try it!" Wrong! I opened the bo...
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Re: NO SAMPLES
this is a constant problem with Sephora they should not have pick your
samples you NEVER get what you pick and they say we ran out no they
didn't you order something 2 days later same samples. No adva...
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Re: NO SAMPLES
The same thing happened to me too! I was looking forward to it and it
was the main reason why I chose to order from Sephora... like the reason
I chose to take part in the 10$ a year thing was because of the samples
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Re: NO SAMPLES
HI @Mishenim, I'm going to send you a private message! Please check your
inbox when you can. Thanks! Best, Mali
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Play box
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Re: Play box
Hi @Kristind25, As you signed up after the 1st of the month, the first
box you will be receiving is the March box! Please feel free to send me
a PM if you have any other questions about your PLAY! subscription. 🙂
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My Package Is Missing!
I have been eagerly awaiting my latest box from Sephora and was excited
to see it had been delivered yesterday in the early afternoon - however,
when I checked it was nowhere to be found? I looked eve...
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Re: My Package Is Missing!
Hi @jzbel411, I'm so sorry to hear this! I'll look into this and send
you a PM soon.
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Re: My Package Is Missing!
my package is missing too..it supposed to be for valentines day gift and
tracking shows arrived in process since feb 14 but until now no
delivery, canada post told me that sender has to contact them a...
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Re: My Package Is Missing!
Hi @mztm, I'm so sorry to hear this! I'll send you a PM soon about this
too.
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I am a VIB member, and it works when I shop in stores, but online it doesn't work at all. ??
I get emails about my VIB points and rewards to use them online but it
doesn't work. What do I do?
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Re: I am a VIB member, and it works when I shop in stores, but online it doesn't work at all. ??
Hi @Anonymous, I'm sorry to hear this! It sounds like you may need your
accounts linked, I'll send you a PM soon. 🙂
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Re: Linking Accounts
Hi ChelR, I'm happy to help with this! I'll PM you in just a moment for
more info.
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Missing item in Sephora Play box
I received my Sephora Play box in the mail today and the Too Faced Lip
Injection is missing from my box.
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Re: Missing item in Sephora Play box
Hi @bertina! I'm so sorry to hear that! I'll PM you shortly to further
assist you.
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Linking Accounts
Can someone please help me link my online account to my VIB card? They
both have points and I want to merge them so they are the same, thanks!
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Re: Linking Accounts
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thank you. Best Wishes, Janean
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GIFT CARD BACK
I used a gift card in my last order (january 20) and the status of the
order is: Unsuccessful Authorization (the status in every item is
canceled). How can I get the money in the gift card back if I don't have
the card anymore?
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Re: GIFT CARD BACK
Hi @ndrr703, We may be able to place the funds on a new gift card or we
can place it on your account as an online store credit. I'll look into
this and send you a PM soon so I can look into this further for you. (:
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Unsuccessful Authorization
Hi, I thought everything was fine with my order and didn't get any
messages to the contrary but checked the Sephora website today, only to
see that my order has had an unsuccessful authorization. Can ...
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Re: Unsuccessful Authorization
Hi @LuisaFG, I'm sorry to hear this! I'll look into this and send you a
PM soon. (:
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I wasn't credited with my refund after returning an item!
Hi! I made a return on January 22nd that still hasn't shown up on my
credit card and I'm worried! I have misplaced the reciept I was given at
the time of refund. Can someone help with this? Thank you!
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Re: I wasn't credited with my refund after returning an item!
Hi ZSahar, I would recommend contacting the store directly so they can
look into this for you> http://www.sephora.com/store-locations-events
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White Card
Hello, I just got my sephora white card about a week and a half ago.
Apparently, there is a welcome gift, and the lady at the store said that
I will receive an email about my welcome gift, I haven't received
anything yet.
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Re: White Card
Hi Mayas09, It sounds like you might be talking about one of our
international rewards programs. Where did you sign up?
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Card problem
i have had a card for a year but never made a password. do i still have
points and if so how do i make an account with that card
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I didn't receive my free samples
I didn't receive any of my free samples, which was the primary reason I
placed the order online. I really wanted to try a couple of the products
offered as free samples. This was my first order on Sep...
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Re: I didn't receive my free samples
I agree for more than a year Sephora has been playing this game of wrong
samples, not what you choose I find it hard to believe every sample you
pick is out of stock...I think lazy shippers
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Re: I didn't receive my free samples
Hi Annie1969, I'm sorry to hear this! I will PM you in just a moment to
help.
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Unsuccessful authorization/Account Suspended
I've also called customer service directly for assistance. This is the
5th time that an order has switched to unsuccessful authorization
without an email or notice to me that my order was "unsuccessfu...
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Re: Unsuccessful authorization/Account Suspended
Hi @eaa29, I am sorry about that! I will send you a private message in
regards to this shortly. Thanks! Best Wishes, Janean
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Re: Unsuccessful authorization/Account Suspended
@eaa29, you can find your inbox under the "MY BEAUTYTALK PROFILE"
section on the home page of BT! If you're not able to locate it or if
you didn't receive a PM, you're welcome to send Janean private message
for assistance! 🙂
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