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190,115 Posts
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Re: 2x points missing
Hi My points are missing, too.I bought a skincare item at store on Sat
and still haven't been able to see any changes. thanks
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did not recieve my 2x points on skin care?
I made a purchase of skin care for $220 on 20th jan and I was suppose to
receive 2x points for the purchase, the 2x points did not get credited
to my account. Please help.
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Re: did not recieve my 2x points on skin care?
Hi everyone! I'm going to close down this thread. If you are still
having problems with your 2x points not appearing please post in our
Customer Support thread or you can send a PM to me or another mod!
Thanks. (:
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Re: did not recieve my 2x points on skin care?
I have the same issue. Made a purchase on 1/19 and did not receive my
double points.
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Re: did not recieve my 2x points on skin care?
Hi @finessa, I'm sorry to hear that! I've added the additional 36 points
to your Beauty Bank for your recent order! You may need to log out and
log back in to see this reflected. (:
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Re: did not recieve my 2x points on skin care?
Hi @Anonymous and @rockstargina, I will send you private messages so
that I can help you with this. Please check your messages shortly.
Thanks! Best Wishes, Janean
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Re: did not recieve my 2x points on skin care?
I would call Sephora customer service and tell them about it. They're
really good about fixing things and they should correct the points
allotment for you so that you get your 2x points. ☺
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Re: did not recieve my 2x points on skin care?
I also made a purchase on 1/20 for around $100 and did not receive my 2x
points on skincare.
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2X POINTS ON sKINCARE NOT SHOWING
I made a skincare purchase that was to qualify for double the points on
skincare but the double points was not added to my beauty insider
account.
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Re: 2X POINTS ON sKINCARE NOT SHOWING
Hi @Anonymous, It looks you were credited the double points for your
purchase. If you select your account and then select "My Points &
Status" it should show the extra points added to your account. Pl...
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MISSING PACKAGE
Hello, my package stated it was delivered last Thursday, and it wasn't.
I have shed MANY tears over this package because it is for a client I am
doing makeup on and I spent $133!!! I have filed a clai...
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Re: MISSING PACKAGE
Hi @Savannie, I'm sorry to hear this! I'll look into this and send you a
PM soon.
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I did not receive the 3 samples in my last order
I did not receive the 3 free samples listed on my invoice in my recent
order.ITEM 1715515ITEM 1707520ITEM 1747633 Please help.
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Re: I did not receive the 3 samples in my last order
Hi @JJ016, I'm sorry to hear this! I'll look into this and send you a
PM!
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i didn't get my points
i made a purchase today and they didn't scan my beauty insider card, so
i didn't get the points. is there still a way to get
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my status hasn't changed
I became a vib rouge member yesterday in the store, but in my account
online i'm still only a vib and it says i need to spend about 500 more
dollars to reach that status. what do I do?
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Re: Recent online order missing half of the items?
Hi vindictive, I'm so sorry about that! I'll send you a PM shortly.
Also, FYI I moved your post to the Customer Service board 🙂
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Missing product in my order
Hi, I just received my order and there's a product missing. My order is
and the product missing is the YSL Volupte sheer candy ARTICLE 1394238
FORMAT 0,14 oz/4 g COULEUR 08 Iced Plum Could the product be
resend/reship to me ?! Thanks !
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Missing Item
Hello there. My glamglow volcanic sample was missing from my order . Can
anyone help? I would really like to try it.
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Re: Missing Item
Hi Crinrin, So sorry about that! Regretfully we're not able to reship
samples outside of merchandise orders. I'll send you a PM about your
order shortly.
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Re: Missing Item
Great.I would love to hear how you can make this right as I used that
code instead of my 10% off just to try the sample.
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Re: I have my VIB card but its not coming up in my online account. Help please. I may have two accounts.
Hi Crystal0316, If you have two accounts I can link them for you! I'll
send you a PM.
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Forgotten my email!What do?
I'm supposed be a VIB by this point(according to the sephora I went to
during thanksgiving), but I can't remember which email I used to sign
up, or whether or not I even used an email! Is a phone numb...
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Re: Forgotten my email!What do?
Hi tra432, I can check into this for you! I'll send you a PM soon.
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VIB Rouge Welcome Kit
I reached VIB Rouge in December however the welcome kits were out of
stock online. Now every time I go to my cart I still dont have the
option to add a welcome kit even though I havent received one yet. Any
suggestions? Thanks!
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Re: VIB Rouge Welcome Kit
Hi @Mands8, I will send you a private message to help you with this.
Please check your messages shortly. Thank you. Best Wishes, Janean
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smashbox camera ready cc cream
I received the smash box camera ready cc cream as a gift for Christmas.
The shade is too light for my skin color. I don't have the box it came
in or the receipt.. Can I exchange it?
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Re: smashbox camera ready cc cream
Hi @gabpujadas, If the item was purchased in store, I'd recommend
contacting your local Sephora store for more information. If it was
purchased online, please give us a call at 1-877-SEPHORA (1-877-73...
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Wrong Email Linked to VIB
Ive noticed they linked the wrong email with my beauty insider card, i
have no point when i long online but in store I'm told i have a couple
hundred. I know i should have qualified for VIB but have n...
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Re: Wrong Email Linked to VIB
Hi @Anonymous, I'm sorry to hear this! I'm going to look into this for
you and send you a PM soon. (:
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Never Got A VIB Rouge Welcome Kit
In November I qualified to become a VIB Rouge when my mother placed a
secret order for me for Christmas. Unfortunately, she did not know about
the welcome kit and proceeded to checkout without it. I h...
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Re: Never Got A VIB Rouge Welcome Kit
Hi @artistedaisy, I'm sorry to hear that! I'll send you a PM soon about
this.
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