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188,256 Posts
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Re: Hi, I have two accounts.
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Is there any way of transferring points to my other account?
I mistakenly gave my other email in one of the Sephora stores to sign up
for the beauty insider card but I also have this account which is under
another email, I was wondering if I could get my points...
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Re: Is there any way of transferring points to my other account?
Hi Tsukini, I will send you a message to help with this.
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Re: Is there any way of transferring points to my other account?
Hi ther,e, I need help with transering points to my other account too !
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Re: Is there any way of transferring points to my other account?
Hi yourDreaml, I'm happy to help with this! I'll PM you in just a
moment.
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Re: I need help linking my VIB card to my online account
Hi Cherylw05, I will send you a message to help.
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Re: I need help linking my VIB card to my online account
Hi jen250! I'm more than happy to assist you with linking your accounts.
I'll send you a private message to help you out with this!
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Anyway to get these points?!
I recently made an instore purchase but did not have my points card with
me at the time. Is there anyway I can get those points if I still have
my receipt??
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Re: Anyway to get these points?!
Hi LizMichelle11, Yes, and I'm happy to help! I'll PM you shortly for
more info.
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Damaged/ hazardous order from Ontrac?
I'm a total newcomer to this site as I typically just buy everything I
need in store and don't have any problems with my purchases ever. But
the experience I just had with my online order has left me ...
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Re: Damaged/ hazardous order from Ontrac?
I know I got so freaked after reading all the ontrac horror stories! I'd
never even heard of them before this. But that's such a great tip. If I
ever order from them again after this, I will never ord...
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Re: Damaged/ hazardous order from Ontrac?
Hi Calimakeuplover, I'm so sorry to hear that your order arrived in that
condition! I'm going to take a look into this for you and I'll send you
a private message shortly. 🙂
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Re: Damaged/ hazardous order from Ontrac?
Offtrack is terrible, they lose packages often. Good thing Sephora is
great about replacing everything.not sure why it would take two weeks?
I've had missing and damaged items before and sephora resen...
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Main item missing from orderTh e
The palette I ordered is missing from the Sephora.com delivery I
received today, although all the samples and my free birthday gift are
there. A packing slip isn't even in the box!!! What am I suppose...
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Re: Main item missing from orderTh e
Hi CutiePatutie415, I'm so sorry to hear that you you were missing
something from your recent order! I'll send you a private message
shortly to further assist you with this.
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VIB Rouge Gift
Hi, I requalified for VIB Rouge in December and I've been trying to get
my gift but it disappeared from my bonuses and I can't add it. I've
tried searching, finding a page and adding it (2016 VIB Roug...
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Re: VIB Rouge Gift
Hi cypressina, I'm so sorry to hear that you're having trouble when
trying to redeem your VIB Rouge Welcome Kit. I'll send you a private
message shortly to help you out!
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Birthday freebie without email
My birthday is tomorrow and I haven't received emails from sephora . Can
I still claim my birthday freebie without the email ?
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Re: Birthday freebie without email
Hi Jeaneee123! Yes, you are more than welcome to redeem your birthday
gift without an email from us. If you'll be visiting a store location,
just present the Cast Member at the cash point with your re...
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Return
I just recently bought a foundation at Sephora but it dries my face out
can I go back to Sephora, return it, and get a different one?
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Re: Return
Hi Burns5, I would recommend contacting the store for more information
on your return> http://www.sephora.com/store-locations-events
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Points aren't there!
I recently made my first online purchase from Sephora on January 1st and
didn't see my points pop up after I ordered my products so I thought
perhaps they go in when my order arrives? I got my order y...
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Re: Points aren't there!
Hi Kthakur, I will look into this for you and send you a message with
more info.
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Item out for delivery, now verifying address and possible delay??
I checked the tracking of my package yesterday and it said it was out
for delivery. So I went to check my mail last night and there was
nothing. So I checked online again and it now says "verifying ad...
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Re: Item out for delivery, now verifying address and possible delay??
It's been out for delivery for the past 4 hours and I keep checking the
mail and it's still not there! Called Canada post and they weren't very
helpful . I hope my package hasn't been lost it's weird that it's taking
so long ..
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Re: Item out for delivery, now verifying address and possible delay??
Hi Lipglossxo, I see that your order is out for delivery today 🙂
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Unsuccessful authorization but card was charged!
I recently ordered from Sephora, got a confirmation email but the
details show "Unsuccessful authorization"! If I hadn't checked there, I
would've just waited forever for my shipping. I then checked m...
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Re: Unsuccessful authorization but card was charged!
Hi Twoany, Sorry for any inconvenience caused! I'm going to send you a
PM now so I can look into this for you. Thanks!
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Shipment
I am a little frustrated to learn that Sephora cannot assist me with
redirecting my order even though multiple rep's said this could be done.
I had called and emailed to address my situation - only la...
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Re: Shipment
Hi Shanmf, I'm so sorry that you were given the incorrect information. I
will send you a message to help.
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Is my order coming?
my most recent order says it should be delivered today. It was sent
through offtrac and hasn't moved. I am going home on Saturday. Can I
have the address changed? It would be nice to know if orders ar...
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Re: Is my order coming?
Hi imababymuffin, A majority of orders are experiencing a slight delay
due to severe weather storms. Wind, snow and rain are causing a delay at
our processing facilities in Reno and Salt Lake City and...
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Re: Is my order coming?
Cool automated message, glad I waited 15 hours for that. If you'd read
my message you'd know that I won't be at this location after Saturday so
receiving my package wouldn't be a possibility. Not sure...
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my loves are gone!
I was looking at some blushes, trying to figure out which ones I liked,
adding and deleting some to my loves list, and now it says I have
NOTHING in my loves list!! I had quite a few things in there, ...
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Re: my loves are gone!
Hi Liz6917, Beauty Insider was temporarily down for scheduled
maintenance and we are actively working to get everything up and running
again. Thanks so much for your patience!
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tatcha weekly special
whats the point for the tatcha weekly special when there's so little
stock it doesn't even last half a day....will those be restock?
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Re: tatcha weekly special
Hi @miaaa0000, We apologize for any inconvenience. We don't have
specifics at this time. Best, Mali
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How Do I change my birthday?
I was just wondering how to change my birthday to my birthday, January
18th, 2000?
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