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188,846 Posts
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Re: How do I link my VIB card to my account?
Hi lisibio, I'm happy to help with this! I'll PM you shortly for more
info.
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Acqua di parma rosa nobile packaging issue
I just recieved this perfume and the gold on the lid and sprayer arrived
rough and chipping. I think it is important the brand is made aware of
this because the product is not cheap.
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Re: Acqua di parma rosa nobile packaging issue
Hi @imababymuffin, I'm sorry to hear this. I'm going to send you a PM
soon about this!
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Shipping Delays Canadian Warehouse
Hi, I have had some really inconsistent experiences with shipping in the
last few weeks. Sometimes, my order is packed and shipped out right
away. Other times, it either doesn't get packed for days, o...
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Re: Shipping Delays Canadian Warehouse
HI @erikagtb, I'm going to send you a private message regarding this!
Best, Mali
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Re: Shipping Delays Canadian Warehouse
I am having the same issue as well 🙂 is there any way I can have some
information on it too? Thank you!!
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Put Wrong Name down on shipping order
hello, again! I realized that for the present I sent to my friend, I
wrote my name down as the person who was supposed to receive it instead
of her. She lives in Canada. I'm worried this will cause issues. Thank
you.
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Re: Put Wrong Name down on shipping order
Hi Midnightoflight. We have a very short time frame in which we can make
modifications. I will take a look and send you a message with more
information.
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Incorrect invoice and did not receive any samples I ordered
Hi, I recently placed an order online and received my package today. The
package had another person's invoice (I'm assuming someone else received
mine) and it did not contain any of the samples I orde...
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Re: Incorrect invoice and did not receive any samples I ordered
Hi Syee02155, I'm sorry to hear that happened. I will look into this and
send you a message with more information.
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Re: Does anyone know how to avoid the Salt Lake City shipping vortex that causes packages to get looped multiple times n delays receiving th
Hi Stelladee, I'm sorry to hear that you have experienced delays in
receiving your order. There were some delays a couple weeks ago due to
weather. I will look into this for you and send you a message with more
information.
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Tracking Order
Alright, so I have two orders. One going to Canada for a friend's bday,
and another coming to the US for me. Both have shipped, but the Canadian
purchase isn't giving me any information to where it's ...
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Re: Tracking Order
Hi midnightoflight, I'm happy to check on your orders for you! I'll PM
you shortly with more info.
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Rewards Points
How long does it normally take rewards points from purchases made in
SiJCP to show up in the rewards account? I was just in there this
morning and still do not see an updated rewards balance.
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Re: Rewards Points
Hi Teemay1, It can take up to 48 hours for a SIJCP purchase to post to
your account. If you don't see it post within that time frame, please
send me a private message with a picture of the receipt.
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What month of Sephora Play! will I recieve?
Hello, I just subscribed to Sephora Play! today, based on this- what
month will I be receiving, February or March?
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Re: What month of Sephora Play! will I recieve?
Hi sesphyr, As you signed up for our PLAY! subscription box today,
you'll receive your first box in March! 🙂 Always,Danee
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Re: What month of Sephora Play! will I recieve?
Thanks for replying Danee, it doesn't look like I was initially charged
when I subscribed. Is this the case for every Sephora Play! box? So then
my next box would be March and I would then be charged between March
1-4, correct?
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Re: What month of Sephora Play! will I recieve?
@sesphyr, yes! You should be charged between March 1-4 🙂
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BI Points didn't show up
I created a BI account when I checked out online, and didn't get the BI
points for that order. Can they be attributed to my account?Thank you.
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Re: BI Points didn't show up
Hi Tara312, I'm going to send you a PM now so I can look into this for
you. Thanks!
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1 Reply
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Can I return a product if a piece is missing but it's barely been used?
Hi, I purchased a primer from Urban Decay and I don't like it. I want to
return it, but I lost the cap for the primer. I have all the packaging
and the receipt. It's not broken either. Can I still return it?
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Re: Can I return a product if a piece is missing but it's barely been used?
Hi kiki98, I'm sorry to hear that item isn't working out for you! I
recommend contacting your local Sephora regarding your specific return
as all returns and exchanges are done at the discretion of th...
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Birthday Gift
Hello,It is my birthday tomorrow and I'd like to redeem my free gift. If
I go into the store to redeem it, will the sales rep let me choose which
of the two gifts that I would like or will they give m...
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Re: Birthday Gift
Hi bakerb5, Happy early Birthday! If the store has both options
available, you will definitely get to choose which you would like. Most
stores should have both options but I recommend giving your loca...
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Hey just made an account and it won't let me link my VIB card?
I am trying to link my VIB card but it won't let please help
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Re: Hey just made an account and it won't let me link my VIB card?
Hi Zikea, I would be happy to link your accounts now. I'm going to send
you a PM now so I can assist you. Thanks!
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How to transfer points from a receipt
So I've shopped at Sephora a couple of times and when they would ask me
for my beauty insiders email it wouldn't show up on their system. Is
there any way I can transfer all of those points from my receipts to my
account?
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Re: How to transfer points from a receipt
Hi shirvlada, I can assist you with this! I'm sending you a PM now!
Always,Danee
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Profile
Hi! On my profile i have the wrong birthday. I wanted to know how can I
change this to February 7. Thank you.
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Re: Profile
Hi @cortes27, I will update this for you! Please check your account
shortly to see the update. Thanks! Best Wishes, Janean
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RECEIVED A BROKEN MARC JACOBS BLUSH...broken blush and broken heart :'(
Hey guys, I recently ordered two items, (Kevyn Aucoin Ibiza palette and
the Marc Jacobs blush in Lush and Libido) I'm living in South Korea and
have always used and trusted Sephora's international shi...
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Re: RECEIVED A BROKEN MARC JACOBS BLUSH...broken blush and broken heart :'(
Hi EllaRya, I'm so sorry to see this item arrived damaged! I'm sending
you a PM to assist you further. Always, Danee
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Online Account status incorrect
Hello! I have a VIB card, but my online account has me as a beauty
insider. How can I update my online account?
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