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188,652 Posts
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Re: No sample with purchase
Hi kgallagher, I'm sorry to hear about your recent store experience! I'm
sending you a PM to gather a bit more info from you. Always, Danee
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Re: If I purchase something like a concealer during the rouge sale, can I exchange it for a different shade after the sale ends?
Hi jzheng0513, Yes, you can exchange it for a different shade at your
local Sephora store! For more information regarding our store return
policy, I recommend contacting your local store directly. 🙂 Always,
Danee
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Price dropped
Hi, I just found that the bite lip kit I purchased 2 days ago dropped
price (from C56 to C45). It is kind of confusing, would you help me
adjust the price? Thanks.
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Re: Price dropped
Hi @WendyWTY, I'm going to send you a private message. Please check your
inbox when you can. Thanks! Best, Mali
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Putting VIB card into my online account%3F
I recently got upgraded to VIB status in store, however my online
Sephora account still shows that I'm a beauty insider with 0 points!
Could someone guide me on how to link my accounts?
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Re: Putting VIB card into my online account%3F
Hi @Anonymous, I would be happy to assist you with this! I'll send you a
private message. Best, Mali
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UNSUCCESSFUL AUTHORIZATION but credit card was charged?
Hi, It says on my order status that there was an unsuccessful
authorization but my credit card was still charged anyways. Can someone
please help me clarify this situation please? The sale is ending i...
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Re: UNSUCCESSFUL AUTHORIZATION but credit card was charged?
Hi @jinawang, I will send you a private message so that I can help you
with this. Thank you. Best Wishes, Janean
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Price Adjustment?
One of the items I ordered Tuesday is the Clinique Crayola Chubby Stick
Crayon set of 8. It was full price on Tuesday but today I saw that it
has gone down in price by about half. Is there any way I can get a price
adjustment?
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Re: Price Adjustment?
Hi @shyvicki, I'm going to send you a private message. Please check your
inbox when you can. Thanks! Best, Mali
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Re: Price Adjustment?
Hello, I am also having this same issue. I placed my order on Tuesday as
well, and it just shipped this morning and I would like my price
adjustment.
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Unsuccessful Authorization Order
Hi. I placed my order on the 18th and just checked the order and says
"Status: Unsuccessful Authorization". I would like to know what is going
on? Do i have to reorder again?
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Re: Unsuccessful Authorization Order
Hi Lizai, I will look into this for you and send you a message with more
information.
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VIB not update
Hi, I am a Vib but in online it still shows me as a beauty insider
online. What can I do?
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Re: VIB not update
hi @becczan a moderator will be able to help you with that, sit tight -
they will contact you soon 😄
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Points
Hi , I am a VIB but it shows that I am a beauty insider online. It also
doe not show the correct amount of points that I actually have. How do i
fix it ? 🙂
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1 Reply
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Re: Points
Hi MichM96, I'm sorry about that! I'll send you a private message in
just a moment to assist you with this. Always, Danee
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VIB not updating
Hi, I've gotten the VIB card over a year ago but it online it still says
my status is Beauty Insider. I'd like to take advantage of the 15% off.
Please help. Thank you
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1 Reply
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link my account
I have two Sephora accounts ,Each with a different amount of points ,I
want to combine the points together on one account Someone can help me?
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Re: link my account
Hi @Anonymous, I would be happy to assist you with this! I'll send you a
private message. Best, Mali
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Problem with store credit card
Hi, I have a store credit card with almost $140 on it, but most of the
things I want to purchase are literally only available online ( Nest
Midnight Fleur Travel Spray with Refils is one of them--only...
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Re: Problem with store credit card
Hi tuffyb, I will send you a PM momentarily to help you with this. Warm
Regards, Megan
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my issue is being ignored and its not fear
how does sephora not pay attention to thier clients. i went to an in
store to return a foundation and was not given my full payment. they did
not give me my tax money back and asked them why not inste...
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Re: my issue is being ignored and its not fear
Hi gux09, I would be happy to look into this for you. I will be sending
you a private message momentarily. Warm Regards, Megan
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VIB Rouge Re qualification + VIB Rouge Welcome Kit Policy
Hi, I was re qualified for VIB Rouge every year but somehow I never got
welcome kit.I did see the Nar Blush for like 3 second online last year
but it disappeared when I checked out.I didn't know that ...
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1 Reply
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Re: VIB Rouge Re qualification + VIB Rouge Welcome Kit Policy
Hi moekyaw, I would be happy to help you resolve this! I will send you a
PM shortly. Warm Regards, Megan
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Shipping
When will my order be shipped? I ordered on the 19th and have yet to
receive any shipping information. Thank you!
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1 Reply
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Re: Shipping
Hi Lily421111, I'll be happy to look into this for you! I'll send you a
PM shortly. Always, Danee
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linking card and online account
Hi, I would like to link my card and my online account, but not sure how
to do so. Im buying with both now. Thank you.
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Re: linking card and online account
Hi Sandra7771, I'll send you a private message to assist you with this!
Always, Danee
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Merging beauty insider account points
Hi there, I recently found my beauty insider card i thought I had lost,
and was hoping to merge the points onto one of my two cards. Can you
help me?Joshua
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1 Reply
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Re: Merging beauty insider account points
Hi Joshua, I can help you with this! I'll send you a private message.
Best, Mali
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VIB Rouge
Hi, I've been having some issues linking my account on my laptop on the
sephora site to my Vib rouge member because the site says that I am only
a beauty insider. I went to use the spring discount and...
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Re: VIB Rouge
Hi @Anonymous, I would be happy to assist you with this! I'll send you a
private message. Best, Mali
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