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188,313 Posts
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Re: Returns?
Hi danadang, I'm sorry to hear the Kat Von D lipstick you purchased
isn't working out for you! As this item was purchased in store, I'd
suggest contacting your local Sephora store directly to see if t...
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Haven't received my VIB spring sale coupon yet
Hi! I am a VIB and I haven't received the VIB spring coupon kn my mail
yet. How can I receive it? Can I participate in sale? Please help
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Re: Haven't received my VIB spring sale coupon yet
Hi Neea, We suggest keeping an eye on your Beauty Insider emails,
because you should be receiving the email soon. You can also refer to
this link for more information: http://community.sephora.com/t5/...
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No Free Sample in My Package??
Hi, I just received my package and was surprised to find that there was
no free samples shipped to me. The packing slip that I received with the
package also had no sample listed. I selected three sam...
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Re: No Free Sample in My Package??
Hi @Anonymous, I'm so sorry to hear that you didn't receive the samples
you were expecting in your recent order. I'll send you a PM shortly
after looking into this for you.
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Website issues
Will your website issues be corrected before the VIB sale? For a company
of your size the quality of your website is the absolute pits. I haven't
been able to shop for weeks. I have tried different br...
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Re: Website issues
Hi @Anielle, I am very sorry to hear about any issues you are having
accessing Sephora.com. I will send you a private message shortly. Best
Wishes, Janean
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Rewards Bazaar Marc Jacobs Framed Face Chart
I received my Marc Jacobs face chart today and I am completely
disappointed in the misrepresentation of this reward. What was
originally anticipated to actually be personalized and framed turned out
t...
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Re: Rewards Bazaar Marc Jacobs Framed Face Chart
Don't feel too bad about the face chart versus the personalized engraved
lipstick. My mother got it for me with her points.When I received it,
it's not perfect. Like it looks kind of sloppy?It wasn't ...
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Re: Rewards Bazaar Marc Jacobs Framed Face Chart
Hi Productwhore35, I'm sorry to hear that! I will send you a message
with more information.
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Re: How do i change the currency from the dollar to the British pound%3F
Hi @Anonymous, Add the items you would like to your basket and click on
checkout. At the bottom of the checkout screen, you will have an option
to Ship International and select the UK. There you will ...
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Price Adjustment for Rouge sale?
I just received my order from 4/10/17 and found out today that the Rouge
sale will be next week. Can I get a price adjustment for these
purchases? Thanks
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Re: Price Adjustment for Rouge sale?
I have yet to receive a notification e-mail that the VIB Rouge sale is
next week. How did you find this out?!
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Re: Price Adjustment for Rouge sale?
Hi @courtneymermaid, Emails haven't gone out yet. For more information
regarding the upcoming promotion, please refer to the FAQ's below. BI:
http://seph.me/2o1Ame6 VIB: http://seph.me/2oVgWwJ Rouge:
http://seph.me/2o2wh9T Best, Mali
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Re: Price Adjustment for Rouge sale?
When are the emails to go out? I'm a bit confused by this since my
sephora in jc penney insists on see email or card and i havent received
card. the sale starts for me tues . Are you guys waiting until 24 or 48
hours before the sale?
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Re: Price Adjustment for Rouge sale?
Hi @somayya, The promotion is not valid on purchases made prior to the
promotion dates. Best, Mali
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Re: Price Adjustment for Rouge sale?
Hi @somayya, I will send you a private message shortly. Thank you. Best
Wishes, Janean
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Play! Subscription Cancelled?
So this is rather annoying. I received an email on 1/15 from Sephora
that my Play! subscription had been cancelled. I did not cancel it
myself, so I called and spoke with a representative. I was told ...
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Re: Play! Subscription Cancelled?
I had the same problem, even though I updated my credit card and they
charged the new card for that month's box, I got the email that I was
cancelled. Hard to imagine they can't fix this glitch in the...
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Re: Play! Subscription Cancelled?
Hi @victoriaantonia, I will send you a private message so that I can
help you with this. Thank you. Best Wishes, Janean
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Sephora, you can do better. Rewards etc
Edited because issue has been taken care of. Thank you for your help
Stephanie.
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Re: Sephora, you can do better. Rewards etc
Hi imbeautiful, I'm so sorry to hear about these experiences and will be
sure to forward your feedback along to the appropriate contacts within
our Client Services management team. I'll also send you a PM shortly.
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HI!! missing a item in my online order! please help!! thank you!!
missing my bare minerals lip gloss, this has never happened before
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Re: HI!! missing a item in my online order! please help!! thank you!!
Hi I wasn't sure how to upload a question so I'm putting it here but I
just received my Sephora order and I'm missing my Kay Von d eyeliner!
I've never had anything missing from my past orders 😕
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Re: HI!! missing a item in my online order! please help!! thank you!!
Hi vanessa2go, I'm so sorry to hear your Kat Von D eyeliner was missing
from your package! In reviewing your account, it appears that one of our
representatives has already assisted you with this. Ple...
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Re: HI!! missing a item in my online order! please help!! thank you!!
Hi @dayna88, I'm going to send you a private message regarding this.
Best, Mali
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Beauty Reward Arrived Completely Broken
I opened my box and powder was everywhere. What can be done about my 100
point reward that arrived shattered?
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Re: Beauty Reward Arrived Completely Broken
Hi 2Spooky4u, I'm so sorry to hear your 100 point reward arrived
damaged! I'm sending you a PM to assist you further. Always, Danee
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Can you use multiple discount codes in-store?
I have VIB status and will thus have access to the upcoming VIB sale.
However, I also recently renewed my VIB status and received a 10% off
discount code for that. I know currently you can only enter ...
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Re: Can you use multiple discount codes in-store?
Hi cav17, Generally, our Sephora stores are only able to accept one
promotion code per purchase. However, I'd recommend contacting your
local Sephora store directly for more information. Thank you! Always,
Danee
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Re: my vib card is not linked with my online account.. how can i link it?
Hi @Anonymous, I would be happy to assist you with this! I'm going to
send you a private message. Best, Mali
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I put a fake birthday when signed up, can I change it to my real birthday April 12.
Can you change it?
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Re: I put a fake birthday when signed up, can I change it to my real birthday April 12.
Hi CorinnaRS, I've updated your birthday to April 12th for you 🙂 Happy
belated birthday! Always, Danee
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change birthday
I entered a fake birthday while registering and would like to know how
to change it. Mine's 17 April!
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