Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
188,310 Posts
Post | Hearts | Replies |
|---|---|---|
|
BI Account Fail
I have an account and I am a VIP member but every time I enter my
birthday to be a BI member is says "account fail."
0
1
| 0 Hearts |
1 Reply
|
|
Re: BI Account Fail
Hi Itlms22, I'm sorry to hear about this! I'll send you a PM to assist
you further. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Missing package. Tracking claims it was delivered a week ago
I placed an order on April 24th during the sale online and was notified
through tracking that it was delivered April 29th, but I have not
received the package. It was for my sister's prom. I've asked ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing package. Tracking claims it was delivered a week ago
Hi chaoscolours, I'm sorry to hear you haven't received your package!
Upon review, it appears that one of our representatives responded to
your email today and has now resolved the issue. If you did n...
0
0
| 0 Hearts |
0 Replies
|
|
Missing item from my order
Hi, Could someone help me out with this issue? I ordered 2 bottles of a
serum but only received one in the package... Thanks!!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing item from my order
Hi purplecake, I'm sorry to hear one of your serums was missing from
your order! I'm sending you a private message to assist you with this.
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
My Tarte reward arrived damaged
My 750 point Best of Tarte reward arrived today, but the Amazonian Clay
Highlighter in Stunner was completely shattered. Is it possible to get a
replacement sent to me? I was looking forward to trying it.
0
1
| 0 Hearts |
1 Reply
|
|
Re: My Tarte reward arrived damaged
Hi Serelune, Oh no! I'm so sorry to see that! I will send you a message
to help.
0
0
| 0 Hearts |
0 Replies
|
|
Wrote Review but never became public?
Hi I wrote a review last friday 4/28/17 and when i submitted it said it
would take 72 hours to post/review, it's now been a week and I dont see
my review posted. Mind you, I didn't write anything bad, it was a 4 star
review.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Wrote Review but never became public?
Hi Esteffff, I will look into this for you and send you a message with
more info 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples
I recently placed an order since I wanted to try a promotion with the
promo code "COLLAGEN" for Dr. Dennis Gross Skincare C+ Collagen Brighten
& Firm Vitamin C Serum. When the package arrived I got 1 ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples
Hi ShivaniM, I'm sorry to hear that you didn't receive all of your
samples. I will send you a message to help.
0
0
| 0 Hearts |
0 Replies
|
|
I purchased the Diorshow Iconic Overcurl Set on April 22 and the mascara is dry and clumpy just after 2 uses. I request a refund.
I purchased the Diorshow Iconic Overcurl Set on April 22 with my rouge
account and the mascara is dry and clumpy just after 2 uses. I request a
refund, thank you for your help. I used the mascara twic...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I purchased the Diorshow Iconic Overcurl Set on April 22 and the mascara is dry and clumpy just after 2 uses. I request a refund.
Hi RainbowFace, I'm so sorry to hear the mascara in the set you
purchased is defective! I'll send you a private message to assist you!
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Eyeliner broke
I recently purchased an eyeliner (from my last order) and I only used it
once. I put the cap back on when I was done. Then today I couldn't take
the cap off. I even had to have my bf try to pull it of...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Eyeliner broke
Hi @meecheroo, I'll send you a PM to assist you further with this. Best,
Mali
0
0
| 0 Hearts |
0 Replies
|
|
unsuccessfull authorization
I placed an order and the status of the order is unsuccessfull
authorization, Would you please let me know what the status of the order
mean, if my order is not going to be shipped I need to know when...
0
1
| 0 Hearts |
1 Reply
|
|
Re: unsuccessfull authorization
Hi Amalal, I will look into this for you and send you a message with
more information.
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
3 Replies
| |
|
Re: When my last 4 online VIB ROUGE orders arrived, none of my chosen samples were included. Is this a new rule?
My last two orders didnt have the correct samples either. One order had
all three samples wrong, and my last order had only one sample out of
the three i chose. Why offer samples if the warehouse staf...
1
0
| 1 Hearts |
0 Replies
|
|
Re: When my last 4 online VIB ROUGE orders arrived, none of my chosen samples were included. Is this a new rule?
Thank you for a fast answer. I actually messaged them through Facebook
and they were able to resolve it positively. Thanks for your offer to
help, though!
0
0
| 0 Hearts |
0 Replies
|
|
Re: When my last 4 online VIB ROUGE orders arrived, none of my chosen samples were included. Is this a new rule?
Hi @geauxshopnow, I'm so sorry to hear that! I'll send you a private
message shortly to look into this for you.
0
0
| 0 Hearts |
0 Replies
|
|
VIB RENEWAL
I never received my VIB renewal package? I am wanting to do a order
tomorrow and want to use my VIB renewal discount on it? What do I do?
0
1
| 0 Hearts |
1 Reply
|
|
Re: VIB RENEWAL
Hi @SarahHendo, I will send you a private message in regards to this.
Please check your messages when you get the chance. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Why is my tinted moisturizer separating?!
I am using Laura Mercier tinted moisturizer, I used a primer, concealer
under eye set it with Kat Von D shade and light, quickly bronzed, but I
didn't set my face with powder which defeats the purpose...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Why is my tinted moisturizer separating?!
Hi Kayceedee, It is likely from the oil in your skin throughout the day.
I would recommend using a light powder or setting spray to set all of
your makeup.
1
0
| 1 Hearts |
0 Replies
|
|
Points
Hi everyone ! I purchase for the first time only today and it told me
that i have 173 points.. But how am i suppose to use them ? Can i even
use them ? How does it work ? Thanks ! 🙂
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points
Hi Julz14, Your points can be redeemed for rewards. You can redeem them
online by adding the reward to your order at checkout or from our
Rewards Bazaar> http://www.sephora.com/rewards You can also re...
1
0
| 1 Hearts |
0 Replies
|
|
Link my new card to my account ?!?
I became a VIB member and have accumulated points on the card. how can i
add my new points/card to my sephora account ?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Link my new card to my account ?!?
Hi Misstalia13, I will be happy to help combine your accounts. I will
send you a message for more info 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Why so hard to redeem a birthday gift?
My birthday is at the end of May. Your mailer said, "All Beauty Insiders
are eligible to redeem one birthday gift per year during the month of
their birthday." However, the automatic email Sephora sen...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Why so hard to redeem a birthday gift?
Hi AliceHW, Sorry for the confusion! You should be able to add your
birthday gift to your order from the rewards section at checkout. If you
don't see it, please give us a call at 1-877-SEPHORA and a ...
0
0
| 0 Hearts |
0 Replies
|
|
Sephora JCP points and purchase not showing up?
So recently I went to my local JCP Sephora and had 2 separate
transactions. One of them did show up on my account. However the second
one did not. I double checked my receipt and it says beauty inside...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora JCP points and purchase not showing up?
Hi @bibarra10, I'm going to send you a private message regarding this.
Please check your inbox when you can. Thanks! Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
was sent wrong item
i got my order today and instead of receiving the perfume i purchased i
was sent a conditioner. how do i go about exchanging this for the
product i actually bought? thanks so much
1
1
| 1 Hearts |
1 Reply
|
|
Re: was sent wrong item
Hi @xosteph627, Sorry to hear about this! I'll send you a private
message so I can assist you further. Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
order still pending
i placed an order on monday the 24th and it is still pending. i
understand the sale would cause some delays but i placed an order
earlier and there was no issue. i wish sephora would at least send an
...
0
2
| 0 Hearts |
2 Replies
|
|
Re: order still pending
i just received my order and i got a conditioner instead of the perfume
i ordered. it's kind of frustrating considering i had to wait over a
week for my shipment and they didn't even give me what i ordered.
0
0
| 0 Hearts |
0 Replies
|
|
Re: order still pending
Hi xosteph627, I'm sorry for the delay receiving your order! I'll look
into this then send you a PM w/ more info! Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Wrong samples yet again
I know this is a common thread on sephora. I am so disappointed. I
posted today on a few threads. The past three orders, I didn't get any
of the samples I selected. Is there any improvement on sephora...
1
3
| 1 Hearts |
3 Replies
|
