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190,293 Posts
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How do I change my birthday?
Hello, It says my birthday is November 16 but it should really be
September 16. How can I change that?? Thank You!
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Re: How do I change my birthday?
Hi AbbyGarcia! Sorry for the delayed response! I've updated your
birthday to September 16th for you 🙂 Always,Danee
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Love sephora
Just got my order and I'm loving the new MUFE Highlight/blush/ bronze.
Build your own pallet! But sadly no samples in my box 😢. I have one
more order coming Friday.. hopefully that one has some 🙂 Sephora fixed
it cause thr awesone
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Re: No samples :(
Hi Kaymarie02, I'm sorry to hear that the samples were missing from your
order. I will send you a message to help.
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Play! Sephora box
I recently joined to get the play! Sephora box and was wondering when I
would get info on my box. When should I expect it to arrive? I signed up
before the 15th of the month.
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Re: Play! Sephora box
Hi hisHARLEY122, Typically the Play! Boxes ship out between the 2nd and
the 3rd week of the month. I see your Play! box has just shipped and
tracking should update soon.
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Monthly subscription.
Hi. I signed up for the monthly subscription box last week and was
wondering what date the next box will be mailed out. Thanks.
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Re: Monthly subscription.
Hi Dantomjacob3, The Play! boxes usually ship around the 2nd to 3rd week
of each month. I see your Play! box has shipped.
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In-store points won't show up online
I have purchase many items in store and i've gained a lot of points over
the past year. But when i log on my account on the app, it says that i
have 0 points and my purchase history is empty. The only...
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Re: In-store points won't show up online
Hi Danee,I'm also having this problem. I have made all of my purchases
in store and I own a BI card. I decided to make an account online but
when I entered all my information it said I had 0 points. Can you please
help me?
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Re: In-store points won't show up online
Hi Anny118, It sounds like you have two accounts. I will be happy to
help you combine them. I will send you a message for your information.
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Re: In-store points won't show up online
Hi AmenahAl, I'm sending you a PM to help with this! Always, Danee
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Transfering points from one account to another
Hii does anyone know how to transfer points from an account that i don't
use anymore to the one I use now?
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Re: Transfering points from one account to another
Hi Lauralaetitia, I will send you a message to help with this.
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Samples
Didn't get free samples with my order... 😞 I can see it's a common
thing lately... maybe you should change the packager?
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Re: Samples
Hi Saphe, I'm sorry to hear that you didn't receive samples with your
order. I will send you a message to help.
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Re: Samples
They should sure do something. I've had crappy samples I didn't pick in
my last two orders, when what I did pick is listed as available. Would
you like my 3 packets of DavaCurl Buildup Buster? And CS ...
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Shipping speed. In-stock/out of stock. Samples. On-line chat. This place is a hot mess
So - what is going on?? The flash shipping is not so flashy. The samples
are just becoming completely random. There is no one home at the live
chat. I have products that show shipped that were not in ...
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RE: Shipping speed. In-stock/out of stock. Samples. On-line chat. This place is a hot mess
Right?! I emailed them about Flash Shipping as well because it's 2 day
shipping but it took 5 to get to me. They said Flash Shipping is 2-4
days but I'm like it doesn't say that anywhere on their website that it
could take 4 days.
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Re: Will colourpop be coming to Sephora in Canada?
Hi @anonymous8888! There are a few other threads on ColourPop coming to
Sephora and addressing the question of whether it will be available in
Canada; it looks like it might be available later in the ...
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Missing samples last 3 times VIB pay Extra member
I pay extra to be a member with Sephora and the last few times recently
I have been missing samples and if I put a promo code in also that is
now too missing. It is misleading and I am seeing other pe...
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Where's the August monthly gift?
Will VIBs get the August monthly gift email during the point event? It's
usually sent out in the first 2 weeks of the month but I didn't get
anything yet. I have already missed sets that I wanted beca...
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Re: Where's the August monthly gift?
@maria722I'd suggest following the Promo Code Notification
Threadhttps://community.sephora.com/t5/Savvy-Shoppers/PROMO-CODE-NOTIFICATIONS/m-p/2507260#M168
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Got a Sample I Didn't Order and am Allergic to.. Again
Hi! I actually posted on here earlier because a previous order I made
had this exact same glamglow duo sample that I didn't order and can't
use because I'm allergic to it... and I just got another ord...
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Re: Got a Sample I Didn't Order and am Allergic to.. Again
Hi @Anonymous I can understand your frustration here and I apologize
that you did not receive the samples you had selected. It looks like you
were assisted by a Customer Service Representative via cha...
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So I just received my order and I was looking forward to my samples but they sent the wrong ones!!
They sent me samples that are not even on there list of one's available
I know it's not a huge deal it's just I expect to get what I ordered
after spending over a hundred dollars.
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Re: So I just received my order and I was looking forward to my samples but they sent the wrong ones!!
Hi @Ashes85, This sounds disappointing and I'm sorry to hear you did not
receive the samples you had selected. Please note that sample
substitutions may occur and this is called out on our website. Ou...
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Weekly wow
Will beauty insiders get a look at the items that are going on sale in
advance or will we have to wait for Thursday?
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Re: Weekly wow
Hi @Anonymous, As of right now, the Weekly Wow specials are not
advertised prior to being available online. This may change in the
future but for now, I recommend bookmarking that web page for easy
access. All my best, Megan
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Capture amount from paypal
Hii...Plz capture my amt from paypal to process my order... My money
($74.20)gt stucked into paypal,status is pending from last 3 dayz n m
continuously sending u mail for help bt there is no reply from ur
side... Plz plz plzz help
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Re: Capture amount from paypal
Hi @Anonymous, I can see that you were assisted by a Customer Service
Representative via email. Please private message me if I can assist you
with anything else! All my best, Megan
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Forgot to redeem birthday gift
Hello, My birthday was in July and I totally forgot to pick-up my free
birthday gift at Sephora. Can I still claim it? I never received the
coupon this year. Thank you!
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Re: Forgot to redeem birthday gift
Hi @priskbm, Happy Belated Birthday! You should be able to pick your
gift up, and I recommend contacting your local store for more info. If
you'd like to add your gift to an online order, I recommend giving us a
call at 1-877-SEPHORA for help!
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Missing Playbox
My playbox tracking said it was delivered Monday. I just received it
today, Wednesday. My previous order also said delivered and arrived days
later. What is going on with your tracking? In addition to...
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Re: Missing Playbox
Hi Margarita70, I'm so sorry for the confusion with your tracking! I
will forward this to the appropriate contact to look into further.
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RE: Missing Playbox
Same here! Saturday I got an email saying that my Play!box was shipped.
When I checked the tracking number it said that was delivered to my
address but I didn't get anything! And today is Wednesday!!!
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Re: RE: Missing Playbox
Hi Dszcs, I'm sorry to hear that you haven't received your Play box. I
will send you a message to help.
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